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@YolRie We have a Guide for Candy Crush Jelly Saga's All Issues and Problems, and it solves your question! Please visit it here
You can also visit this article by the Help Centre. Another Helpful Discussion regarding this Issue is here
If you need any help regarding the same issue or another issue then you can post it here(In the question you have created). I have bookmarked this question!
Thanks for visiting the King Community!
We hope you have a great time around the forum!
Hi there @YolRie and good day to you.
Please be informed that any gold bars that have been used in the game is not recoverable or refunded. However, if you have purchased the gold bars and you lost it due to game crash or other instances, please contact our King Support here.
You can read more about the usage of gold bars here.
Please let us know if you need help with other issues in the game.
Thank you 😊