Games not loading

Chez102 · December 2020

None of the Candy Crush games will load anymore. They get past the first "loading" screen, then just cycle forever trying to load the candies, jellies, hiding pufflers etc etc. Could you please advise what is happening as I actually enjoy playing these games. My id is 1033761667. Thanks

Spinnifix · December 2020

Hello and welcome to our beautiful community

Please check your internet connection. Check App update> Sign out game> Restart device and wait 5 minutes after power on> Open game and sign in. Please empty the cache.

Good luck

hechicerilla · December 2020

https://community.king.com/en/candy-crush-jelly-saga/discussion/322146/cheryl-a-craddock

Hello 👋

Welcome to the sweet King community. Please follow the steps indicated by Spinnifix. That should solve the problem. But ... you said "none of the Candy Crush games" Please can you specify in which games this is happening to you?

I will wait for your answer.

Thank you and keep enjoying

wykoon · December 2020

Hello @Chez102 and lovely day to you.

Please make sure that your device have sufficient storage of at least 2GB to ensure smooth updates for all gaming apps. Once you have updated the app, please play a level and check on the event tab. Some of the events may or may not be there yet.

Keep playing and hopefully it will be back on track. If you still have the connection error, please disconnect the internet from your device without exiting the game, wait for at least a min, then reconnect back to the internet, play a level and check event tab and store access.

Kindly let us know if our suggestions works and if you need help with other issues in the game.

Thank you 😊

NamTruong2001 · December 2020

Hi friend. I have the same issue like you, too. There is no "Play" and "My profile" button anymore. It's very frustrating. Even this game broke "Back" button. I click many times but it denies quitting. It always takes me to Mastery Rank screen. Really uncomfortable at all.