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missing boosters!

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geln77
geln77 Posts: 60 Level 2

I'm aware that King has quite a few disclaimers about boosters being stored on devices, and that should anything happen to your device ...too bad. I had quite a lot of saved boosters that synched with all of my devices for many years without any problems. It wasn't until I had an "impossible level" ..after 3 days and countless boosters that I finally gave up and decided to *send a report/ complaint* The very second I sychned my email account to king, all of my boosters dissapeared...clearly not a device issue.

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  • Spinnifix
    Spinnifix Posts: 24,955 Sweet Legend
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    Hello and welcome to our friendly community


    I'm so sorry. Unfortunately, it cannot be reimbursed for free boosters. Did you buy it, then I could help you !!! Please let me know. Always keep your device up to date, look for the update and clear the cache. Then you are always on the safest side. Good luck Please get in touch !!!


    thanks

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    I wish you a nice day & have fun 😊 I am always available for questions and help.


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  • geln77
    geln77 Posts: 60 Level 2
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    Thanks for your feedback Spinnifix..but all of my devices were and have been updated and caches cleared at all times. This was a direct consequence of linking my device to king/ facebook. I've read a lot of posts regarding disappearing boosters and there are plenty of warnings about "using them up" .. this feels punitive, because I had a lot saved up.

  • geln77
    geln77 Posts: 60 Level 2
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    Also I haven'g seen a warning anywhere that joining the "community" could result in a "glitch" or a problem...but it did happen.

  • Spinnifix
    Spinnifix Posts: 24,955 Sweet Legend
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    Hello and welcome to our friendly community

    In order to get a direct and good answer, I am happy to pass it on. You could get an answer on Monday.

    Please be patient.

  • Lola_Pop
    Lola_Pop Posts: 12,032 Community Manager
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    Hello @geln77 and welcome to the Community!

    I'd love to help. Did you lose your Boosters when you joined the Community from the game app?

Hey! Would you like to give us your opinion?