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Lost gold and turns

TonglaburnsTonglaburns Posts: 2 Newbie

This has happen alot but today no

I had 57 gold then i log out come back it 12. I play then no opponent i loss 3 lifes or turns


  • Miss_DaniMiss_Dani Posts: 10,468 Legend

    Hi @Tonglaburns, welcome to the Community!

    I'm sorry to hear you are experiencing such issues.

    ⬆ Cʳᵉᵃᵗᵉᵈ ᵇʸ ᵗʰᵉ ᵒⁿᵉ & ᵒⁿˡʸ ᴾʰᵃˡˡᵃⁿⁿᵉˡ_ᴳ ⁽ᵃᵏᵃ Fˡᵃⁿʲᵉ ᵃᵏᵃ ᴮᵘᵐᵖᵉʳ²⁰¹⁹ ⬆

    ✨ Hᴇʏ ʏᴏᴜ! Yᴇs, ʏᴏᴜ. Yᴏᴜ ᴀʀᴇ ᴀɴ ᴇxᴀᴍᴘʟᴇ ᴏꜰ ʙᴇᴛᴛᴇʀ ᴛʜɪɴɢs ᴛᴏ ᴄᴏᴍᴇ. ✨

  • Hey! Would you like to give us your opinion?

  • Pitty_KittyPitty_Kitty Posts: 2,232 Legend
    edited January 18

    Hi @Tonglaburns and welcome to Jelly community :)

    do you mean that you often lose gold bars in your game and you don't know why?

    • Are you sure you didn't click buttons that cost you gold bars by accident?
    • if you don't think that's case, try and log out, restart device and log in to your account and pass a level. do your gold bars come back?
    • If they don't, is it possible that someone else has access to your game account (email or facebook account) or device? Please try and change your account password.

    If you don't think that someone else is involved, I'd advise you to contact Player Support directly from your game and explain the situation. Player Support can check if there are some anomalies inside your game and you may try and ask for your missing gold bars back. Please click cogwheel button, "i" orange button, "purchases and gold bars" then scroll down and click "contact us". Fill in the form, explain your situation and then send.

    I'm sorry about your issue in royal championship. I saw it's happening to other players too, hopefully a fix will be relased soon

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