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Paid for 24h unlimited tickets
lisanailsc
Posts: 15
Level 2
in Support
Can anyone explain to me why it gives the option to play for 24 hours but locks you out of play for 6 hours please????😡🤬🤬😡😡
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Answers
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@lisanailsc Hi and welcome, I think this a new test of the feature at present and do not know if this will become a permanent part of the game or not but if you have an issue with your purchase you will need to contact customer support as we can not deal with purchase issues in the community
Please email Player Support directly from the game.
When sending an email directly from the game, Player Support will automatically get your purchase history and all transactions the recent 90 days.
Go to the game's Start Menu, then Settings - Help Center - Purchases & Gold Bars - Contact us and send them an email
or alternatively you can use the contact us below but you need you game ID for this
Hope this helps
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This is very annoying, but in such a case you should contact King Support.
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