where are my golden bars?

SayuriHamada

I won 30 golden bars last month and still didn't receive them.

Diamond_Lim

https://community.king.com/en/candy-crush-jelly-saga/discussion/327516/where-are-my-golden-bars

Do you mean you won 30 gold bars on that Jelly contest here?

Okay! Don't worry! I will tagging @Elsa and @PrettyBubbles answer you soon. 😉

Hello there! @Elsa and @PrettyBubbles 👋

She has answered you on that contest as she won 30 gold bars on that contest :

https://community.king.com/en/candy-crush-jelly-saga/discussion/comment/1391208#Comment_1391208

We will waiting for your response to answer as know very busy. 😉

NamTruong2001

Yeah, me too. Won the community contest and earn nothing :)

I swear that I won't play any contests here anymore.

_Elsa_

Thanks for tagging me @Diamond Lim. Hey guys, I need to know what game/contest you won the gold bars. Were you asked to get your user ID #? Did you post it in the contest? Please send me the link here showing that you are the winner and I will follow it up for you.

NamTruong2001

https://community.king.com/en/candy-crush-jelly-saga/discussion/comment/1412434#Comment_1412434

Actually, there are 2 different IDs that I can not understand. One in mobile, one in Facebook.

_Elsa_

Perhaps the Facebook number is for your Facebook game account. The mobile might be the King number which is what you need. How are you longed in on your mobile? Facebook or King? Log out of Facebook and log in with your King account. If you don't have one then create one and then look at the top where the logo is, double click, and that's your user ID #.

NamTruong2001

@Elsa actually Facebook game ID is very different on mobile, I can see the orange text "Find my ID" under game screen on web.

_Elsa_

Post your numbers here and the link where it shows that you won the contest. Then I can contact the CM to find out why you didn't get your reward yet.