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Where is the booster I won?

ginanabtlginanabtl Posts: 4 Newbie

This morning, my results from Jelly Vs. listed me in 9th place with a free booster and two hours of play. The booster never populated, and I did not get any extra time of play. This game seems to glitch a lot.

Best Answer

  • Nix66Nix66 Posts: 9,180 Soda Moderator
    Accepted Answer

    Hi @ginanabtl and welcome to our lovely and helpful community.

    The same has happened to me before but in another Crush game. If you happened to have taken a screenshot include it when you contact support from within your game.

    To contact the Help Center select the gear ⚙️ icon on the main screen / select the last option in the line (on my iPhone it’s an “i” / type in “missing items“ into the search bar / you may select missing boosters or just immediately scroll down to the bottom of the page and select contact us. Remember to include a screenshot if you took one when you submit it.

    This has worked for me a handful of times with a positive outcome. Restoration of my lost boosters/prizes. Good luck and hopefully you’ll experience the same Jellylicious outcome.

    Accepted Answer


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Answers

  • Hey! Would you like to give us your opinion?

  • NamTruong2001NamTruong2001 Posts: 1,245 Level 5

    Me too. Got the 1st place and did not give any unlimited lives and gold.

  • Nix66Nix66 Posts: 9,180 Soda Moderator
    Accepted Answer

    Hi @ginanabtl and welcome to our lovely and helpful community.

    The same has happened to me before but in another Crush game. If you happened to have taken a screenshot include it when you contact support from within your game.

    To contact the Help Center select the gear ⚙️ icon on the main screen / select the last option in the line (on my iPhone it’s an “i” / type in “missing items“ into the search bar / you may select missing boosters or just immediately scroll down to the bottom of the page and select contact us. Remember to include a screenshot if you took one when you submit it.

    This has worked for me a handful of times with a positive outcome. Restoration of my lost boosters/prizes. Good luck and hopefully you’ll experience the same Jellylicious outcome.

    Accepted Answer


    💪 Choose to Challenge and celebrate Women's Month!

    Want to add Friends to your Soda Game? Voice it —>HERE

  • Nix66Nix66 Posts: 9,180 Soda Moderator

    Ohh, good to know @NamTruong2001. I didn’t see you had posted earlier because I was typing my response I guess. 🤣


    💪 Choose to Challenge and celebrate Women's Month!

    Want to add Friends to your Soda Game? Voice it —>HERE

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