Losing gold bars

Laurie10

Since the tournament started, I have paid 4 times to not lose my place and each time I have my place and my gold bars. How do I get them back? This is not cool

Freddy_

@Laurie10 Hi and welcome. There are a few connection issues in RC and these are being investigated. unfortuantely the community cannot deal with gold bar issues

Please email Player Support directly from the game.

When sending an email directly from the game, Player Support will automatically get your purchase history and all transactions the recent 90 days.

Go to the game's Start Menu, then Settings - Help Center - Purchases & Gold Bars - Contact us and send them an email

or alternatively you can use the contact us below but you need you game ID for this

https://soporto.king.com/contact

https://community.king.com/en/candy-crush-saga/discussion/247069/what-is-my-game-user-id-and-where-can-i-find-it

Hope this helps