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Anyone else having trouble loading jelly on FB?

crazyjr123crazyjr123 Posts: 27 Level 2
edited May 11 in Support

I haven't been able to play jelly for about a week, it refuses to load, I play through FB. When i try to play i get this pic, Soda loads fine though


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Comments

  • neuticlesneuticles Posts: 12 Level 2

    iM HAVING THE SAME ISSUE. THATS WHY SOUGHT THIS PAGE TO GET SOME INFORMATION. IM HAVING SEVERE CANDY CRUSH WITHDRAW AND WISH THEY WOULD FIX THIS

  • Hey! Would you like to give us your opinion?

  • Lady_SarinaLady_Sarina Posts: 2,027 Jelly Moderator
    edited May 12

    Hi @crazyjr123 @neuticles

    This issue was reported previously and was worked on.

    You can also have a look for troubleshooting steps in the Help Centre here

    Hope this helps :0)

    🌻 Be Considerate πŸ‘‹ Be Friendly πŸ˜‚ Have sense of Humour 😎 Show Patience 🎈 Have Fun πŸŽͺ 🌼 Jelly (RC)🍭

  • crazyjr123crazyjr123 Posts: 27 Level 2
    edited May 4

    To be honest i do everything on chrome, i haven't used edge ever or firefox in ages. I don't even know the sign ins for FF anymore. All your link said was "try another browser", I don't use another one, so can't really, BTW soda works perfectly, same company, should work the same, I guess i await it being fixed. Sad part I was fixing to pull ahead of my Sugar Witch level with this one. guess that'll have to wait

  • Lady_SarinaLady_Sarina Posts: 2,027 Jelly Moderator

    Hi @crazyjr123

    Thanks for letting me know :0)

    It is really helpful to know these things and what's been tried to as far as troubleshooting goes. The more info I have when passing issues on the better.

    Are your accounts synced. Help with that here.

    Also, would you post your Player ID please :0)

    🌻 Be Considerate πŸ‘‹ Be Friendly πŸ˜‚ Have sense of Humour 😎 Show Patience 🎈 Have Fun πŸŽͺ 🌼 Jelly (RC)🍭

  • neuticlesneuticles Posts: 12 Level 2

    Day 5- still not able to log in. Not my computer as my laptop cant log in either.

  • Lady_SarinaLady_Sarina Posts: 2,027 Jelly Moderator

    Hi @neuticles

    Is it just with Crush or Jelly too?

    Please post your Player ID so I can add that too the report :0)

    🌻 Be Considerate πŸ‘‹ Be Friendly πŸ˜‚ Have sense of Humour 😎 Show Patience 🎈 Have Fun πŸŽͺ 🌼 Jelly (RC)🍭

  • neuticlesneuticles Posts: 12 Level 2

    Hello Lady Sarina:

    I play Jelly Saga only and my Player ID is 8170662952. Been down for 5 days and suffering severe withdraw. Please use your wand to restore my game.

  • Lady_SarinaLady_Sarina Posts: 2,027 Jelly Moderator

    Thanks @neuticles

    Very helpful! Love it!

    🌻 Be Considerate πŸ‘‹ Be Friendly πŸ˜‚ Have sense of Humour 😎 Show Patience 🎈 Have Fun πŸŽͺ 🌼 Jelly (RC)🍭

  • neuticlesneuticles Posts: 12 Level 2

    Well FYI, I'm booked for admission to the Betty Ford Clinic - Jelly Saga Addiction Ward- on Friday so please hurry,

  • Lady_SarinaLady_Sarina Posts: 2,027 Jelly Moderator

    🀣🀣🀣🀣🀣🀣🀣🀣

    🌻 Be Considerate πŸ‘‹ Be Friendly πŸ˜‚ Have sense of Humour 😎 Show Patience 🎈 Have Fun πŸŽͺ 🌼 Jelly (RC)🍭

  • crazyjr123crazyjr123 Posts: 27 Level 2

    In my case, I do not play CC, I play CC Jelly CC Soda and recently CC with friends (off browser through windows) the only one that is not currently loading is CC Jelly. my ID is 1460635424, sorry I never thought to give that sooner. Missed that part of your first post, just saw the link

  • neuticlesneuticles Posts: 12 Level 2

    Day six- still getting this message.

  • Lady_SarinaLady_Sarina Posts: 2,027 Jelly Moderator

    @neuticles

    It has been reported and is being looked into

    @Lola_Pop

    🌻 Be Considerate πŸ‘‹ Be Friendly πŸ˜‚ Have sense of Humour 😎 Show Patience 🎈 Have Fun πŸŽͺ 🌼 Jelly (RC)🍭

  • neuticlesneuticles Posts: 12 Level 2


    As of 1.35 cst time Friday it still is not working. Maybe you need new batteries for your wand?

  • Lady_SarinaLady_Sarina Posts: 2,027 Jelly Moderator
    edited May 7

    Hi @neuticles

    Are you on a Mac?

    Please check this link here first and see if the steps help

    It also looks like you are playing through Facebook and there can sometimes be a Facebook game room incompatibility. Check that info here

    Thank you for your patience and your humour πŸ˜ƒ

    Hope this helps :0)

    🌻 Be Considerate πŸ‘‹ Be Friendly πŸ˜‚ Have sense of Humour 😎 Show Patience 🎈 Have Fun πŸŽͺ 🌼 Jelly (RC)🍭

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