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Anyone else having trouble loading jelly on FB?

135

Comments

  • Lady_Sarina
    Lady_Sarina Posts: 5,618

    Hi @neuticles

    Sorry about that link, I was researching it for you :0?

    Are your Facebook and King accounts synced? Find the link to doing that here.

  • kwcg
    kwcg Posts: 2

    Level 1

    why hasn;t the error been fixed?

  • Lady_Sarina
    Lady_Sarina Posts: 5,618

    Hi @kwcg

    It's been reported.

    Would you please also post your player ID, screenshots and list which troubleshooting steps you have already tried please. This is all helpful stuff to know :0)

  • crazyjr123
    crazyjr123 Posts: 30

    Level 3

    I play on the browser, i never play through the Gameroom and jelly is still offline for me, just updating

  • NamTruong2001
    NamTruong2001 Posts: 4,374

    Mine, too. Running the game about 30 minutes and it is sudddenly crashed

  • Lady_Sarina
    Lady_Sarina Posts: 5,618

    @crazyjr123 @NamTruong2001

    Try this link here ;0)

  • crazyjr123
    crazyjr123 Posts: 30

    Level 3

    I have done all that, I even tried edge browser (never used it before this) and the game is still refusing to load. As i said, I also currently also play CC soda and it always loads. I do also play CC with Friends, from my windows options, not browser. both of them work fine, I would assume all three use a similar coding (graphics are identical) so it seems something is corrupted within the game. I haven't put a ticket in, because i don't spend any money with the game at all (hehe maybe that's the problem huh?) so i doubt they'd even look at the ticket

  • Paul_Payne
    Paul_Payne Posts: 6

    Level 2

    Yes I am having the same problem for 5 days now! I have tried everything I know what to do. Why is it still not fixed & working I have tried it on different platforms

  • Lady_Sarina
    Lady_Sarina Posts: 5,618

    Hi @crazyjr123 @Paul_Payne

    Would you post player ID's please that would be helpful.

    Sorry guys,It has been reported.

  • neuticles
    neuticles Posts: 12

    Level 2

    Since you said those playing on Facebook is a Facebook issue- why doesn't some big shot from KING call Facebook and get this issue resolved. Its a money maker for Facebook. Whats extra odd is Candy Crush Jelly is no longer even listed on the games that FB offers.

Hey! Would you like to give us your opinion?