Download Jelly updates- lose all gold bars

TerryCabo

I keep having this problem. I win bars- download an update- and all my gold disappears. Using IPad- Cache clean- just frustrated- not worth it. Really glad I didn't spend money on any-

TerryCabo

Thank you for the reply- but this is not what I am doing. Would have been nice to get suggestions why this is happening. Acquired gold bars no longer remain - and I continually drop down to "2"

Lady_Sarina

Hi @TerryCabo

Would you post your Player ID please.

Then we can look into it further for you :0)

TerryCabo

Thank you so much Player ID. Sunshine

BubbleGumSoda

https://community.king.com/en/candy-crush-jelly-saga/discussion/comment/1567191#Comment_1567191

To find your player ID click here in this link

tinytara1970

@TerryCabo

No clue why you'd be losing gold bars after updates. Never encountered that issue yet, that's a new one to me. I and many others have lost gold bars hitting "tap to continue" after ranking up on the Mastery level screens. To get your user ID, you must go to your profile page, looks like this:

Then, double click the King logo up top and your user ID will appear. Looks like this after clicking logo:

tinytara1970

Oops, sorry @BubbleGumSoda, didn't even see your post w/the link for finding ID# 🙃

@TerryCabo ~ Or, you can find your player ID# by following instructions in the link posted before mine, LOL! 🤯

Lady_Sarina

Hi @TerryCabo

Thank you for getting back to me with your Player ID, I appreciate this a lot and is helpful.

The issue has been reported and will be looked into.

TerryCabo

Sarina- so appreciate the assistance. Really enjoy the "arena" feature

BubbleGumSoda

https://community.king.com/en/candy-crush-jelly-saga/discussion/comment/1567345#Comment_1567345

Is okay is still helpful