Can anyone help with "the team" with gold bars, lollipops and free turns?

Cat-13

I'm on level 4274. For a while they have added a feature you work with a team. If you get pass 20 you get prizes. Then it was 15. Now It keeps shuffling. I don't have a team anymore. it just keeps spinning. Am I playing with them anymore?

Cat-13

This is what I mean. It keeps searching instead of giving me my bonus

NamTruong2001

I even don't have it back after having clicked "Change team"

Lady_Sarina

Hi @NamTruong2001 and @Cat-13

The team change issue was reported and being looked into :0)

May be an effect of working on it, let's wait and see?

In the mean time, basic maintenance steps are always helpful. Like checking it's up dated, clear app and browser cache's, having 2 G minimum storage available on devices and having your accounts synced :0)

Cat-13

All gets checked BEFORE I let any of you know. It's still spinning around and I'm not collecting any bonuses for passing a level or any notification from it. Thanks for your help😀

Lady_Sarina

Hi @Cat-13

It's great that you've checked these things.👍

It's very helpful when posting an issue, to let us know which device and platform you are playing on and which steps you've tried already.

This gives us a starting point and any screenshots are helpful to pass along if we need to :0)

Also here is a new link to a detailed option of troubleshooting steps, to try for all devices and other helpful tips too. It's been placed in your green boxes in the Main Discussions for easy access and is a helpful read 😃

Lady_Sarina

As this is a duplicate it'll be closed