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✨ Jelly Support Assistance Easy Links ✨ - Read Before Posting Please

Lady_SarinaLady_Sarina Posts: 3,138 Jelly Moderator
edited August 19 in Discussions

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Jelly Support Assistance ✨ - Read Before Posting Please

Have questions about Support Issues? Need help finding troubleshooting answers?

Try these helpful links below 😃


  • What is your Player/ Game ID and how can you find it? Try here
  • Syncing your Accounts - Why and how. Try here
  • Community Forum Account: Request for new password. Try here
  • Changing Community Password or email address. Try here
  • Moving game Progress to a new device. Try here
  • HTML5 and the Kingdom. Try here
  • Updating Apps. Try here
  • Game and device compatibility. Try here
  • Save your Game Info. Try here

PC/ Windows

  • Game not loading / crashing on PC or Face Book. Try here
  • Windows Mobile. Try here


  • Game crashing on an Apple Device. Try here
  • Apple Device issues. Try here
  • Signing in with Appel info. Try here
  • Apple App Store info. Try here


  • Game crashing on an Android Device. Try here
  • Android Device issues. Try here
  • Google Play Store Info. Try here
  • Android Web View Compatibility. Try here

Kindle/ Amazon

  • Kindle device/ purchases/ Facebook issues. Try here


  • Facebook: Send or receive lives. Try here
  • Facebook Messages. Try here
  • Connecting to Facebook on your device? Try here


  • Purchase Issues. Try here
  • Purchases on Facebook. Try here
  • Gold Bar Support Contact. Try here

Boosters and Levels

  • Lost Boosters on your Mobile. Try here
  • Getting your levels and progress back. Try here

  • Other Quick links for Badges, Points, Discussions etc. Try here

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