✨ Jelly Support Assistance Easy Links ✨ - Read Before Posting Please

Lady_Sarina

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✨ Jelly Support Assistance ✨ - Read Before Posting Please

Have questions about Support Issues? Need help finding troubleshooting answers?

Try these helpful links below 😃

Community

• What is your Player/ Game ID and how can you find it?  here
• Syncing your Accounts - Why and how. Try here
• Community Account FAQs - here
• How to access the In - Game Help Centre - here
• Community Forum Account: Request for new password. Try here
• Changing Community Password or email address. Try here
• Moving game Progress to a new device. Try here
• HTML5 and the Kingdom. Try here
• Updating Apps. Try here
• Game and device compatibility. Try here
• Save your Game Info. Try here
• How to record/post a Video - here
• How to manage Notification Preferences - here

PC/ Windows

• Game not loading / crashing on PC or Face Book. Try here
• Windows Mobile. Try here

Apple

• Game crashing on an Apple Device.
• Apple Device issues. Try here
• Signing in with Appel info. Try here
• Apple App Store info. Try here

Android

• Game crashing on an Android Device.
• Android Device issues. Try here
• Google Play Store Info. Try here
• Android Web View Compatibility. Try here

Kindle/ Amazon

• Kindle device/ purchases/ Facebook issues. Try here
• Game crashing - here

Facebook

• Facebook: Send or receive lives. Try here
• Facebook Messages. Try here
• Connecting to Facebook on your device? Try here

Purchases

• Purchase Issues. Try here
• Purchases on Facebook. Try here
• Gold Bar Support Contact. Try here

Boosters and Levels

• Lost Boosters on your Mobile. Try here
• Getting your levels and progress back. Try here
• Passed a level but not moving forward?. - here
• Don't have an Event in your Game yet - here

• Other Quick links for Badges, Points, Discussions etc. Try here

Don't miss out on Competition notifications or Community News! Join our Community Tag List here 😃

Terri_1

Why is the arena closed I haven't been able to get in it all month and some of my games says I am not connected to wifi and I have mobile data