Why can't I level up

joey78

Screenshot_20211005-231910_Candy Crush Jelly.jpg

It won't allow me to level up from 82. Its now been about 12 times, if not more

Screenshot_20211004-195955_Candy Crush Jelly.jpg

It says I've leveled up but keeps showing 83 over n over.

Pls help

Lady_Sarina

Hi @joey78

Welcome to Jelly Community :0)

Always save game before starting any troubleshooting steps.

You can sync accounts, along with clearing you game app cache and browser. Check the game/browser and device is updated also. 2 GB minimum storage is the recommended available space.

Also check for help in this link➡ under "Game crashing", as I'm not sure which device you are playing on, you'll be able to choose the one that you're using though.

Let me know how you go :0)