Sign Up!

🔥 Hot Right Now in Candy Crush Jelly Saga 🌶
🏆 Claim your level milestone badges:
1000 // 2000 // 3000 // 4000 // 5000 // 6000 // 7000 // 8000
New Year - New device? 📱 Check out how to sync it! Android 🤖 | Apple 🍏

I cannot log into my Candy Crush games

Jello2
Jello2 Posts: 3

Level 1

edited November 2021 in Support

Why can't I log into my games

Answers

  • Here is the simplest way.

    Check for any updates for your device and game app and install if there are any / Log out of your game / Clear the cache from your App Store or browser / Power off your device and leave off at least 10 seconds / Power back on / Log back into your game.

    Ensure you have enough free memory storage. King Recommends 2 GB free for your device to run smoothly. Without this amount of free memory storage King can not guarantee that your Jelly game will operate smoothly.

    If it still isn’t connecting please send a screenshot of the error message, your device info (make and model) and also the game version you currently have.

  • Jello2
    Jello2 Posts: 3

    Level 1

    Nothing is working. I have lost all of my games on King...........what has happened?

Hey! Would you like to give us your opinion?