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Lost all golden pins
unknownh24g
Posts: 1,127 
in Support
Why are the golden pins I have got are not displaying? I had nearly 1000 golden pins, but now it shows as 0. Why is that? How can I fix that?
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Best Answers
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Understood! You mean Golden Pind displayed on the map!
One question! On what device do you usually play? P.C., mobile, both?
Answer this first and I think that I have an answer! 😉
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Well, I just checked my game on P.C. and android!
On android I had this screenshot, where golden pins are visible:
Opening Jelly on P.C., golden pins are disappeared!
So, I suppose that Golden pins is a feature available only on mobile!
Just check both your P.C. and tablet to see whats going on! 😉
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You're on level 4000, right?!
Just play a level and you'll get it back!
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No I'm on 2000 in this game. 4000 in CCS
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No golden pins for passing a level in the first try
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Understood! You mean Golden Pind displayed on the map!
One question! On what device do you usually play? P.C., mobile, both?
Answer this first and I think that I have an answer! 😉
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I play mostly on android tab. Rarely play on PC.
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Well, I just checked my game on P.C. and android!
On android I had this screenshot, where golden pins are visible:
Opening Jelly on P.C., golden pins are disappeared!
So, I suppose that Golden pins is a feature available only on mobile!
Just check both your P.C. and tablet to see whats going on! 😉
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Thanks @Nikolaos_Prodromidis , I'll check it.
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Hi @unknownh24g
You mention having nearly 1000 gold pins and now they're displaying 0.
⬅️ Is that in your in game Profile screen (Pink icon at bottom right of map)?
It should be in both your mobile & PC, is it visible on either one, with a Gold Pin number? See green & yellow pins on the left of pic.
If not, you can try this link on getting levels & Progress back.
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Hello @Nikolaos_Prodromidis thank you very much for your assistance.
I've installed the app on both computer and mobile phone.
For me, it's the inverse. In the computer golden pins are displayed while in the mobile, it doesn't.
Anyway, thanks for your help.
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