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The map hasn't loaded in 3 weeks I have reloaded game and have contacted support now twice. Help

lucy55
lucy55 Posts: 1

Level 1
in Support

Help please tell map isn't loading 😢

Answers

  • Nikolaos_Prodromidis
    Nikolaos_Prodromidis Posts: 6,347

    Hi @lucy55 and welcome to our Community!

    What exactly do you mean?

    Can you post a screenshot to understand better and help you?

  • Lady_Sarina
    Lady_Sarina Posts: 5,618

    Hi @lucy55

    Welcome to Jelly Community :O)

    The minimum recommended storage on your device is 2GB, so it's always good to do a little Housekeeping on your device like deleting messages & putting photo's on a USB or PC. If you play through Facebook you may need to ensure that is updated also.

    Check for Updates to the Playstore also. Or the Apple App Store if that's your device. Not sure which device or platform you are playing on?

    There are some trouble shooting steps. Please read them before applying and if you have the Game App on another device, try to save your progress before doing them.

    Please let me know how you go 🌻

Hey! Would you like to give us your opinion?

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