This is the second time my game stuck

unknownh24g

This is second time my game stuck and I can't play anymore. Animations are all working but I can't do any moves.

There's a one in the studio who wants to stop me getting a big streak. I'm wishing the one one who did this to have bad experiences in his/ her whole life today onwards.

EOTheGr8

@unknownh24g Please be mindful of the House Rules. What makes you think it’s the studio’s fault?

I’ll tag @Lady_Sarina and @Nikolaos_Prodromidis. They might be able to help.

Have a Jellylicious day! 😃🍬🎈

Nikolaos_Prodromidis

Thanks @EOTheGr8! 🙂

Hi @unknownh24g!

I want to ask you first what game is stuck, the main Jelly or the Royal Championship?

This what you describe happened to me some times on R.C. I know that it is frustrating, but the Studio is not responsible to this!

So, if it happened to you on R.C., it is mostly an internet connection problem, than anything else!

I explain before you tell me that you have a very good internet connection, that R.C. needs two players! If your opponent has a bad connection then there is a problem, regardless how good or fast is your connection!

Animations can work, (e.g. emojis) because you have connection to King servers. The connection between King servers and your opponent's device is the reason that the game freezes!

unknownh24g

I have a screen recording. But I can't share it here gecause it doesn't let me to share .mp4 files.

@Nikolaos_Prodromidis I stuck on a level on the game map for no reason. It's not a problem with my device. And that problem never existed in Candy Crush Saga or soda saga.

I was all-ready to get all 4 monklings in a licorice larry level. But 1 combo move runied everything. And made the game unclickable. I had all of ballons, whole streak of Allen. But lost due to this mad issue. Here's a screenshot. I clicked " quit" because I have no other option or I would have lost my timed boosters.

And @EOTheGr8 how did you feel when your streak in Candy Crush Saga?Ah?😒

Remember that not only you, others also have feelings.

Nikolaos_Prodromidis

@unknownh24g, thanks for your screenshot!

So the problem is on main map! I have not any explanation for this!

It is bad that you lost all of Allen's goodies!

If it happened to you only once, I can say that is a coincidence, something that can be happened to an app, a technological malfunction!

However, if it happened to you many times, I have to report it for further investigation! 🙂

unknownh24g

https://community.king.com/en/candy-crush-jelly-saga/discussion/comment/2148194#Comment_2148194

Yes, please report it. This app is very glitchy.

EOTheGr8

@unknownh24g Ahhh yeah I see your point. Yes it really does get annoying with you have a 200+ win streak and you lose it to a dumb glitch.