Why am I getting an error after watching an ad for extra moves?

marcyharrison · September 2022

This is a consistent issue for the past 2-3 days

Nikolaos_Prodromidis · October 2022

Hi @marcyharrison and @Mia-9!

There is updated information that the Studio is aware of this issue and they are working on it! 🙂

Nikolaos_Prodromidis · September 2022

Hi @marcyharrison and welcome to our Community!

I am not one of the lucky ones who have the option of getting extra moves watching ads! My wife has this option and I watched her playing! I have never seen this message!

I suppose ghat after the error message you did not get the extra moves!

I am going to ask my wife @Nadia1770 to play and see if she has any problem!

Anyway, I think that your problem may be local, so clear the app's cache in your device!

Check also if your router has a lot of traffic! I have experienced problems playing online games on my mobile, when someone was watching Netflix on my home network!

Nadia1770 · September 2022

Hi!

I had not any problem watching ads! I did not see any error message! I hope that the problem you have is temporary and its going to be resolved soon! ❤️

Mia-9 · September 2022

I am also having this problem. for about the last week I have been unable to get any extra moves after watching ads and I am seeing the same error message as the OP. Please help!

The ads play just fine, but when the ad is finished and I tap on the X to go back for the extra levels promised I am met with the error pictured above. How can this be fixed please? My game and OS are up to date.