Why am I getting an error after watching an ad for extra moves?

Hi @marcyharrison and welcome to our Community!

I am not one of the lucky ones who have the option of getting extra moves watching ads! My wife has this option and I watched her playing! I have never seen this message!

I suppose ghat after the error message you did not get the extra moves!

I am going to ask my wife @Nadia1770 to play and see if she has any problem!

Anyway, I think that your problem may be local, so clear the app's cache in your device!

Check also if your router has a lot of traffic! I have experienced problems playing online games on my mobile, when someone was watching Netflix on my home network!

I am also having this problem. for about the last week I have been unable to get any extra moves after watching ads and I am seeing the same error message as the OP. Please help!

The ads play just fine, but when the ad is finished and I tap on the X to go back for the extra levels promised I am met with the error pictured above. How can this be fixed please? My game and OS are up to date.

I also have this problem - it started on my game a couple of weeks ago. So it STILL hasn't been resolved ??

Ok, thank you Nadia

What do you mean exactly? Then I could answer you better. Thanks