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Can't login!!!???
MehulNatvarPatel
Posts: 23
Level 3
I play Candy Crush Jelly on Windows OS (Windows 11 Pro). This screens as above started appearing today at around 1900 IST 11th October 2022!!!??? I can't login too!!!???
I use Facebook login. Before that time I mentioned everything was working normal!!!!???? I have not changed anything nor applied updates for anything including the game!!!!???? It started appearing suddenly!!!!!??????
My ID
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I tried uninstalling and re-installing from Microsoft Store. Now I can't login at all to sync my previous progress!!!!?????
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I installed Candy Crush Soda Saga on this machine where previously I had the Candy Crush Jelly Saga was installed!!!????
I used to play Candy Crush Soda Saga on another machine previously!!!!?????
Now the newly installed Candy Crush Soda Saga can't login!!!!?????
from the Screenshots in both cases you can see that it says the Browser is not compatible!!!!!?????
I use latest Microsoft Edge as default Browser!!!!????
HOW THIS IS HAPPENING SUDDENLY!!!!!!!!!!!!!!????????????
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HOW TO CONTACT OR WRITE TO SUPPORT DIRECTLY!!!!!?????
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Welcome to the Kelly community tagging mods and cm to see this.@prince_bk
@Nikolaos_Prodromidis @Minatozaki @Princess_Jessica @prince_bk
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Thanks @Andres-2 for tagging!
Hi @MehulNatvarPatel and welcome to the Jelly Community!
I am going to try helping you!
I checked first if I can play using the downloaded app on win 11 and I found out that it works on my computer, so this is not a general issue!
I used another game, the Candy Crush Saga to disconnect and reconnect, to test what is going on!
I disconnected app and trying to reconnect I got this screen (selected: only allow essential cookies):
Next screen is this. The message about unsupported browser is meaningless, it always appears here, it is a part of this screen:
I put my email and password:
I am connected:
You said that you suddenly disconnected. This happens to me sometimes trying to enter to some sites and I find out that I am disconnected! Not to every site! Do you have two accounts on your Computer for facebook? Is someone else using your computer? I ask just to exclude some possibilities.
I suppose also that you double checked if you entered your username and password correctly and without typos.
Btw, I strongly do not suggest to players the method of uninstalling and reinstalling, because the player looses all boosters this way. This practice can be used only if it is recommended by the tech team.
Now, I suggest you to try once more to connect to your fb account via the app!
Check also if app works on your mobile (if you use one for the game).
In the meanwhile I am going to report your problem!
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You are telling as if I don't know anything!!!???? I would like to inform you that I was a systems related engineer and administrator in various positions including managerial since 40 years & just retired!!!!????? I have knowledge down to power shell level scripting for OSes Like Solaris, UNIX, Linux, Windows, etc.!!!????? And you tell me I don't know uninstalling and reinstalling!!!!????
I have already done almost all that you mention and is normally required procedures before posting here!!!!????
Regarding the Candy Crush Soda Saga the problem was resolved after some hours but for Candy Crus Jelly Saga the problem still remains even after mutilple uninstalls and reinstalls and even multiple cold restarts (shutdown and power up) of the system!!!!?????
By the way in the same browser I am able to use facebook without any problem!!!!!!?????
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The problem is still happening!!!!????
I am still not able to login in Candy Crush Jelly Saga using my facebook login ID!!!!????
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@MehulNatvarPatel Hello, first and foremost, I would like to welcome you to the community.
And to remind you of the rules of our community, you can read them here, so always be kind whenever you're addressing a player, moderator, or community manager in the community.
All King Games were down on Facebook, but the issue was fixed just a few hours ago. Thank you for your patience, and sorry for the inconvenience.
Whenever you're facing an issue or have any doubts, please reach out but keep in mind the rules of our community.
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