any proplems with with candy crush jelly saga and other king games

Tonya_Scanlon

everytime i go to play candy crush jelly saga or any of the king games that are available via facebook i keep being told im offline yet i can do things on facebook so why is this

DieOmimi

Hi @Tonya_Scanlon the problems also Facebook should be fixed by now. Can you please check if your privacy policy has expired?

You also had the problem in my forum Blossom Blast Saga and did not respond in this regard. 

What exactly do you get error messages or what can't you do on Facebook?

Tonya_Scanlon

this is a different proplem DieOmimi the proplem i had that i asked in blossom blast is now fixed that was cause none of the facebook games was loading that belong to king this one they load except for 1 but things are either missing like friends or the daily gift yet they all say that im offline as shown in pic

DieOmimi

@Tonya_Scanlon which browser are you using? Sometimes it's because of that.

Please check if your browser needs an update.

Then clear the cache (in the top right corner the 3-dot menu, then Settings, Privacy and Security).

Turn off your device completely for at least a minute.

If that doesn't help, try a different browser. I use Google Crome, which works fine.

Tonya_Scanlon

i use google chrome it is upto date as check that often, do a cahe clean 2-3 times a day i did try the turning off computer and waited 5 mins but i still get it Dieomimi

DieOmimi

@Tonya_Scanlon have you ever tried a different browser? Opera or Firefox?

Tonya_Scanlon

yes tried a different browser but still the same

DieOmimi

@Tonya_Scanlon can you please check if this article helps? --> having-problems-connecting-to-facebook-on-your-device

If this doesn't fix your problem, I'm afraid you'll have to uninstall and reinstall your browser. However, you will lose all boosters. 

I recommend that you install your games from your device's store as an app. 

Tonya_Scanlon

checked that site you gave me DieOmimi and this was the message i got: Permission Problem

You don't have permission to do that.

so unable to check i do have the king games as an app on facebook

DieOmimi

@Tonya_Scanlon I'm sorry you have a permissions issue. It's a post in the help center in the HUB that should actually be accessible to everyone. Please let me talk to a manager about why there are permission issues for players. I can access it and didn't know it didn't work for you. What I can do in the meantime is a copy:

Having problems connecting to Facebook on your device?

CommunityTeam Posts: 1,989 System

December 2018 edited June 23

The first thing we need to do is make sure that your device is running as smoothly as possible.

Please select the device that you are playing on! 

Android

iOS

Kindle 

Windows 10 MS App 

Tell me if the links work or let me know your platform. Thanks.

Tonya_Scanlon

i pressed the windows 10 ms app and that was when i got the permission proplem you dont have permission to do that, pressed that 1 cause i dont play via android, ios or kindle only via facebook