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Comments
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Thank you let's try and get you some help. I'm unable to be here much at the moment and I think @Snow_Rider as well maybe we can tag some other CM's to get you some help @FluffyDinosaur or @LoFiGummy @QueenB could either of you please help this player with 9 GB's being deducted for watching ads it is not suppose to deduct?
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Thank You Jessica.
The game system really needs to be checked!!! It would be nice if my comments were read! Thanks
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You are welcome 🤗
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Hi Spinnifix,
I'm really sorry to hear about this issue! When it comes to errors such as the one you described, that's not something we in the Community Team can help with (we don't have access to the tools or processes ) - but if you reach out to our support they'll be able to take a look at it 🤗
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Hello Fluffy
I wish you a happy new year.🍀
Thank you for answering straight away. This means a lot to me. I have now sent an email to support and am looking forward to the answer.
Have a nice day Peggy🌞
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So, I haven't gotten a response from support yet. What came immediately was the feedback email. It couldn't be worse.
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Dear Jessica The new year has begun, but there is nothing new in Jelly. This could have at least been a start. Unfortunately, I no longer believe that things will get better. Hope you can understand me!!!
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Hi again Spinnifix,
If you send me the the support ticket ID I can check that everything is correct, but it can sometimes take a little time for support to get back to you ☺️
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I'm sorry. I have not yet received a response or ticket number. Otherwise I would have liked to share it. Thank you for your help and accommodating.
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Hello and Happy New Year! 🥳 @Spinnifix
I apologize for answering just now. It’s not the same like before that I visited the Community more often.
But I support you on this.
I am surprised that you haven’t received your lost 9 gold bars due to different issues that the game has. If they give 30 GB to other players that win a contest so easily, why not replacing your 9 GB that they stole from you? 🤔
I have experienced issues when watching the 3 adds they offer. Just to give some examples of what I was experiencing yesterday when I was close to win this Level. They gave me the option of playing the ads to win more lives and color bomb so I could be able to pass the Level but as soon as I started to do so, I got this error. If you observe and try to make sense of the problem, all they wanted is for me to lose.
This is extremely unusual that I get this in my game and this error appears only at their convenience. I am sure of that.
Then later, when I was close to win the race, my game froze and forced me to quit because by quitting, I would lose all the balloons boosters 🎈 and help from Allen! I did all kind of things to keep the game alive but it was impossible. At the end I had to quit and lose everything from Allen. It’s obvious that this is a dirty trick that the Studio and their bots 🤖 play to me. 😡
Look at the pics:
The game got frozen. I couldn’t finish it… 🤦🏻♀️
King and the Studio need to do some good maintenance to their games. What is happening is not normal and we deserve honesty and clarity from King Studio.
I hope you get what you are honestly asking. “To replace your Gold Bars”
Sincerely,
95chata 💗
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