Candy Crush Jelly Saga lost progress!!

Dave1024

Good morning

. Tried to play Jelly Saga this morning and found all my progress had mysteriously disappeared and the game had reverted back to the start.Played it yesterday ok with my last level about 500.Have done nothing in between that would exlain this.Any ideas or do I just have to put up with it and start again.The game is also asking for my date of birth as well as if I,d never played it!

Dave1024

Update.

Started the game and logged in to my account.This has now reset my progress to where it left off yesterday .😄

PrettyBubbles

https://community.king.com/en/blog/discussion/comment/2861364#Comment_2861364

Hi yes my friend if this happens always log out and leave your device off for a moment or two it will retrieve any saved progress

Sometimes you may have to play 1 level then repeat the logging out

Glad you are now good to go 🤮

Spinnifix

https://community.king.com/en/candy-crush-jelly-saga/discussion/426652/candy-crush-jelly-saga-lost-progress

Hello and welcome

When you play in FB you have to save your progress every time. With a King account this happens automatically. You are welcome to synchronize both accounts. You can find this in the help center and it can help you. If you have any further questions, please come back and I will answer them for you.

Have fun playing

johamilton

https://community.king.com/en/candy-crush-jelly-saga/discussion/comment/2861364#Comment_2861364

So happy resetting your game worked. Happy playing 💕