Every single time my screen freezes in candy crush jelly I am about to win while losing my bonuses

eboehmer24

https://community.king.com/en/candy-crush-jelly-saga/discussion/428898/every-single-time-my-screen-freezes-in-candy-crush-jelly-i-am-about-to-win-while-losing-my-bonuses

That happens to me too!😂🫣 I take a screenshot of it but never remember to ask support about it. Ctfu.oops

johamilton

https://community.king.com/en/candy-crush-jelly-saga/discussion/comment/2912865#Comment_2912865

Hi, I am sorry that you are having this problem. I see that our wonderful @Princess_Jessica has reported this on December 10th.

I did check and evidentially it is a fluke. Please be sure that your game app is always up to date. That normally is he #1 problem 🤗

Spinnifix

https://community.king.com/en/candy-crush-jelly-saga/discussion/comment/2912865#Comment_2912865

Hello and welcome

I would advise you to also clear the cache to avoid problems.

Good luck

candykash

my cache is cleared, I have plenty of space on my device, my app is updated … this is NOT a fluke… keeps happening and just happened again

candykash

also ‘just waiting’ and it will self-resolve is not true…

I have screen recording of many times this has happened.
I gave the game ID you asked for and then you ask for ticket number without telling me where I find that. No one has given me a ticket number.

many posts indicate others have been having the same problem but have given up trying to get an answer.

I am starting to wonder if that’s what you are hoping I do… just give up

Is it your hope players spend more $$ because points and levels earned are strategically erased?

BZ58

my screen froze just as I won, this is not the first time,

Spinnifix

https://community.king.com/en/candy-crush-jelly-saga/discussion/comment/3027263#Comment_3027263

Hello!
I know it well. Have you checked for an update and cleared the cache?
In my experience, after freezing, I don't close it straight away, but
wait and then it continues.
Do you have an old device? If so, this can happen. If you hard an old
device, you can no longer play these games fluently.
I have now bought a new tablet and it is working well again.