CCJelly not advancing

Tricia55

I passed several levels on the windows 10 app but when I play on my browser through facebook the levels did not advance. Any advice from the pros in here? TIA

Nikolaos_Prodromidis

Hi @Tricia55

Are the downloaded app on Win 10 and your game in facebook synced? You have to check it!

Tricia55

https://community.king.com/en/candy-crush-jelly-saga/discussion/comment/2893246#Comment_2893246

Yes sync is on.

Spinnifix

https://community.king.com/en/candy-crush-jelly-saga/discussion/comment/2893280#Comment_2893280

Hello and welcome

Please report it to support and they can help you. Please provide your ID number and he will set you to your current level on FB. Please always update your game.

https://soporto.king.com/contact

DieOmimi

@Tricia55 I'm having the same problem on my Android device and Windows 11. I reported that the game is not syncing between devices/platforms. 

At the moment, the studio is investigating the issue. I'll get back to you when I have a result.

Spinnifix

https://community.king.com/en/candy-crush-jelly-saga/discussion/429090/ccjelly-not-advancing

Here you can find out all about it.🙋‍♀️