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(FIXED) Loading Issue on Windows
Comments
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CC Jelly will not open
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I'm having the same issue now.. HOWEVER.. I got this PC last week. Played Jelly for a week, and yesterday it started not loading. Worked fine before. I've done everything you've done and it still doesn't work. I'm confused because it DID for a week!
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Every time I try to open my candy crush jelly game, it instantly closes. This just started today. I'm not sure how to fix.
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The recent app update yesterday has rendered the game unplayable. I am unable to open it, it keeps crashing. This needs to be fixed at King's end. When will this happen?
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They just updated the game on the 1st and now it's unplayable. I am hoping they update again to fix it. I reported the issue, but the email I got just provided a link to this forum and didn't acknowledge it's an issue with the update.
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've been playing it for a long time on PC and it started doing the same for me yesterday. Looking at the webstore, it looks like they updated the game yesterday, after which it started crashing. They need to figure out what the problem is and make another update- it's not you!
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It's known to people trying to open it, but so far King has not acknowledged. The app was updated yesterday, and that's when it started failing to open. Hoping they sort it out soon. Whenever I report the issue I just get an auto reply with unhelpful steps to take to fix. It's not you, it's them!
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Hi and Welcome to the King Community
This Candy Crush forum but not to worries will move to correct forum , Please visit Candy Crush Jelly Community
@Princess_Jessica . Thank you
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Hi, sorry you are having this problem. I just checked my game and it is working fine. I play on my phone, are the two of you using a phone or computer. If you will do a soft reset, hopefully, that will get you going. Log our of your game, then let it set a few seconds, then log back in using your email and password. See if that works for you please. 🤗
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Hi everyone, I think the update yesterday is giving us a problem. I do not have a problem on my phone, but it sounds like you all are on PC's
Log out of your game and let it set a few seconds, then log back in with your email and password. That should do it. I just checked my game and it is working fine. 💕
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