(FIXED) Loading Issue on Windows

spyrdz1

I can't get the game to load

johamilton

Hi everyone, this has been reported. We will not know anything until at least Monday, so we ask for your patience. 🤗

Pitty_Kitty

Hello @spyrdz1 and welcome to King Community!

Thank you for sharing the picture, I'll redirect your question to Jelly moderator @Princess_Jessica since you play Candy Crush Jelly 🤗

The Community you originally posted on is about Candy Crush Soda Saga but no worries, I'll have your post moved to Jelly Community which you can find here 👍️

Ellshimi

I am having exactly the same problem since May 1st. Game instantly closes.Just hope the issue is resolved soon

Ronnebaum

I cant open jelly crush either.

Princess_Jessica

https://community.king.com/en/candy-crush-soda-saga/discussion/437663/why-wont-my-candy-crush-jelly-load

Hello welcome I'm sorry your having issues. However this is a known issue. the app Candy Crush Jelly Saga had an update in the Microsoft Store on March 01, 2024. Since then, the app can no longer be opened. It gets stuck on the loading screen. This has already been reported but we won't get a answer until Monday. Please be patient as we are working hard to resolve this issue.

bgram43

It opens up and trys to load than just shuts down

kiara_wael

Hi and Welcome to the King Community

This Is Candy Crush saga forum but not to worry will move to correct forum.

@Princess_Jessica

Melentine

every time I open Jelly Saga, after a few seconds of saying it's loading, it suddenly closes.

TRICIA4955

https://community.king.com/en/candy-crush-jelly-saga/discussion/comment/2984307#Comment_2984307

I can't sign out because the page won't load. CC Jelly name comes up and then it crashes.