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hi! I accidentally logged out of my candy crush account and can’t log back in using my facebook account. It is saying wrong email and password combination. How do i log back in? I do not want to lose my progress.
Hi sorry you are having this problem. Please do a soft reset on your phone. (Do Not delete your app)
Please log out of your phone. Then turn your phone off, let it sit for a few seconds.
Turn your phone back on and log in with your email and password.
Always be sure your phone is updated also. 💕
I don't have this problem on my iPad, but for some reason I have this issue on my iPhone. How should I go about this?
That's great! I'm so happy yours got resolved. We still have some that haven't been resolved. Some have been waiting for a week. Your more then welcome. Anytime you need help please feel free to reach out to me or my colleague @johamilton 🤗
Update: my account has been restored!! It just suddenly started working again when i tried this morning. Thank you for your support..
Thank you. That makes me feel a bit better 😊. I really hope they’ll be able to rectify this issue
Hello welcome 🤗 I'm sorry your having this issue. Your not alone. We are also having this issue. They are working diligently to get it resolved so please be patient while they work to fix this issue so you can log back in 😊
Thank you for trying. I have read on other posts that they were having the same wrong email/password notification when trying to connect candy crush to fb. The moderator said it was some sort of glitch. Unfortunatelt for me, I accidentally logged out of candy crush completely so now I can’t get back in. Very disappointed..
Unfortunately I can't help you any further because I'm not on FB. I'll ask for help so that you can get help. @johamilton @Princess_Jessica
I wish you good luck and that you can continue playing.🙌
Thank you for your reply. I have clicked the button saying “continue with facebook”. It then takes me to a screen where it says “you previously logged in to candy crush using fb”. But when i click continue, it says wrong email and password combination. It doesn’t ask me to enter my details.
Hello and welcome There is a symbol on the side and you go there. You then have to log in again with your data using the Facebook button. Please try it. Good luck
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How do I Change the team? Where is the button? My game is all messed up. nothing is working right, How do I reset the game? Thanks
so I’ve been recently getting this strange bug after the game loads as instead of seeing rivals on the jelly race banner I’m seeing purple squares instead and it’s getting stressful I don’t known what to do my app is updated and connection is solid
I have Jelly friends on my game I don't know how do I get them off?
I asked this before but to no avail it seems . My wife and I play as friends On CCJ . Why do we have to go through 40 to 60 plus names at times to find our friend ie: : my wife's name and she has the same problem finding mine to ask for lives and when the screen comes up to send lives it's the same deal this is getting…
I got a new computer and I can't find my game. I'm signed in and downloaded it to the computer. please help! thanks everyone.😁 @Snow_Rider @Princess_Jessica @johamilton
🛠 General Troubleshooting Steps In case you experience a game crash or freeze, try these simple steps: Restart: Force close apps and restart your device. Updates: Check that you have the latest game and device updates. Memory: Keep at least 2GB free storage for smooth gameplay. Connection: Use WiFi instead of cellular…
Hello Jelly people! Wondering what the latest level is in Candy Crush Jelly Saga? You’re in the right place! 🗓️ New levels are released every Wednesday, so there’s always something sweet to look forward to! 📍As of November 26, the latest level available is 9425. Enjoy the new content and have a Jellylicious day! 🍭
