Sending/Receiving lives ❤️❤️❤️ (Under Investigation)

Snow_Rider

Hey Jelly Players! ✨

We’ve seen reports that some of you are having trouble sending and receiving lives from friends, and we want to let you know that our team is working hard to identify the root cause.

To help us get it faster, please share the following details if you’re experiencing this issue:

• Your Game ID
• Your Game Version
• The platform you’re using (Android, iOS, Windows, Kindle, Facebook)
• A brief description of the issue (lives not being received, friends list missing, etc.) and screenshots if possible
• When the issue started

The more details you provide, the quicker the team can find the problem.

Thank you so much for your patience and understanding!

Snow_Rider

@johamilton @Princess_Jessica

Princess_Jessica

Hey guys come check out the update for sending/receiving lives 😍

Spoiler Warning

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SabrinaM

Hi @Snow_Rider and @Princess_Jessica

I have been playing CCJS for about a year I send lives but I never receive any. This is the screenshot of the friends list and the message that appears to me every time I ask for lives.

ID Player: 6101648097
Game version: 3.29.9.0
Platform: Android

Princess_Jessica

https://community.king.com/en/candy-crush-jelly-saga/discussion/comment/3164515#Comment_3164515

Thank you for sharing this info so that the tea can find the problem and get it resolved soon hopefully 🤗

Racoon7

Thank you @Snow_Rider and @Princess_Jessica for the helpful information 🤗

200mimis

Hello @Snow_Rider . My issue is not being able to send or receive any requests for lives. here are my screenshots.

johamilton

https://community.king.com/en/candy-crush-jelly-saga/discussion/comment/3164642#Comment_3164642

Thanks for replying. Please answer these questions to help the studio out🤗

• Your Game ID
• Your Game Version
• The platform you’re using (Android, iOS, Windows, Kindle, Facebook)
• A brief description of the issue (lives not being received, friends list missing, etc.) and screenshots if possible
• When the issue started

Racoon7

Hi @Snow_Rider @Princess_Jessica and @johamilton apologies that this is off topic as I like to keep my streak so this thread doesn't apply to me at the moment, however there are glitches within the game causing impossible moves of which I have been part of. This has been very costly in the way of boosters and GB to overcome 😥 So I can see there are issues.

200mimis

My Game ID: 3985261809

Game Version: 3.29.0.0

Platform: Apple device - IPad Pro

Issue: Unable to send or receive lives.

200mimis

ok @johamilton I put my concerns in the next post. 😀