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Messages disappear

omanuzumomanuzum Posts: 1 Newbie

Why do my messages disappear when I click on them? It says I have 10 and when I click on them there is nothing there

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Answers

  • headoperationsheadoperations Posts: 4,269 Level 5

    Are you talking about in the game or on here?

    My Pointless Signature Area

    If at first you don't succeed, skydiving is not for you

  • Hey! Would you like to give us your opinion?

  • kyraploegkyraploeg Posts: 2 Newbie

    I have the same issue in the game

  • Lady_SarinaLady_Sarina Posts: 1,970 Jelly Moderator

    Yes I've had that issue before.

    All I did was clear the app cache and turn the device on, then off again and it was fine.

    It appears to be just a memory thing.

    🌻 Be Considerate πŸ‘‹ Be Friendly πŸ˜‚ Have sense of Humour 😎 Show Patience 🎈 Have Fun πŸŽͺ 🌼 Jelly (RC)🍭

  • zhchickzhchick Posts: 2 Newbie

    It shows I should have 19 messages but it’s empty when I click over.

  • headoperationsheadoperations Posts: 4,269 Level 5

    Are you talking about here, or in the game?

    My Pointless Signature Area

    If at first you don't succeed, skydiving is not for you

  • zhchickzhchick Posts: 2 Newbie

    I am getting tired of not getting an answer to my question from headquarters. On Candy Crush Jelly It shows I have 19Β messages from people. But when I try to get my lives or send lives that people ask me to and it shows nothing. Its blank when I click on the little envelope. So what is going on?

  • Lady_SarinaLady_Sarina Posts: 1,970 Jelly Moderator

    G'Day @zhchick

    I think it's great that one of our long time members was asking you a relevant question, to provide a useful answer. So a big thank you to them for even taking the time to be a Great Community Housemate to you!! πŸ‘πŸ₯°

    Gotta love that Community Spirit! It's one of the things that I find endearing about the Jelly Family here! We are a crew! 🀩

    So thank you for answering the question. It appears that it may be a small issue, one related to memory perhaps? I'm a volunteer here and not at headquarters but like you I love to play the Jelly Game!.

    Every now and again, I like to clean up the device I am playing on. I'll clear the Game App cache, the browser and the actual device itself (like putting photo's/ videao's on a usb etc) and run a scan to optimise it and sort storage space etc. Just a small basic thing to do I know but once all that is done and I turn the device off and on again, usually small issues related to memory etc are taken care of and it's back to playing Jelly and you gotta love that!!!πŸ˜€

    🌻 Be Considerate πŸ‘‹ Be Friendly πŸ˜‚ Have sense of Humour 😎 Show Patience 🎈 Have Fun πŸŽͺ 🌼 Jelly (RC)🍭

  • zhchickzhchick Posts: 2 Newbie

    THANK YOU I WILL TRY THAT.

  • cathybazcathybaz Posts: 3 Newbie

    My inbox on Candy Crush Jelly has mail but when I open it - it has nothing at time there have been 6 or 11 - It's not giving me anything - I can ask for lives when I run out - but nothing comes out of the inbox when I open it. Please help - this is so disappointing when I wish to continue in the game. my ID: 10389936196. Thank you

  • headoperationsheadoperations Posts: 4,269 Level 5

    This has been reported by several people already. I’m hoping that it’s been passed on to the studio at this point.

    But, it’s not a problem only being experienced by you, if that’s any comfort.

    My Pointless Signature Area

    If at first you don't succeed, skydiving is not for you

  • Lady_SarinaLady_Sarina Posts: 1,970 Jelly Moderator

    G'Day @cathybaz

    Thanks for putting up your Player ID, this is really helpful.

    What troubleshooting steps have you taken? As this is good to know also, then we know what you've already tried :0)

    Things like clearing the game cache and browser, clearing device storage and syncing your King Account to the game.

    Also what device are you playing on and what platform? Are you playing through Facebook and is it also synced?

    Oh! by the way Welcome to Jelly Community! πŸ˜€

    🌻 Be Considerate πŸ‘‹ Be Friendly πŸ˜‚ Have sense of Humour 😎 Show Patience 🎈 Have Fun πŸŽͺ 🌼 Jelly (RC)🍭

  • kyraploegkyraploeg Posts: 2 Newbie
  • Lady_SarinaLady_Sarina Posts: 1,970 Jelly Moderator

    G"day @kyraploeg

    Would you please let me know if you've tried any other troubleshootoing steps, like syncing your accounts?

    You can find out how to do that here.

    Also, which device are you playing on, what is your Player ID and a screenshot would be helpful too please?

    🌻 Be Considerate πŸ‘‹ Be Friendly πŸ˜‚ Have sense of Humour 😎 Show Patience 🎈 Have Fun πŸŽͺ 🌼 Jelly (RC)🍭

  • NamTruong2001NamTruong2001 Posts: 1,689 Level 4

    Hello, I have this same problem on Facebook. I still have 2 messages, but when I click it, it's empty.

  • NamTruong2001NamTruong2001 Posts: 1,689 Level 4

    Hello, I have this same problem on Facebook. I still have 2 messages, but when I click it, it's empty.

    I cannot upload video directly on this website.

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