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Graphics problem

DBS
DBS Posts: 2

Level 1
in Support

Randomly over the last month I have been having graphics issues where the background is black.

image.png


Answers

  • Freddy_
    Freddy_ Posts: 68,477

    @DBS Hi and welcome,

    Have checked mine on Chrome and mine is also ok which says to me this may be a device issue.

    Check your device and browser are up to date, log out and clear the cache from your browser. restart your device and log back in and see if this resolves your issue

    Also would suggest trying a different browser to see if you get the same result or if this resolves the issue,

    You could also download the windows 10 app version of the game from the Microsoft store as you get far less issues with this but will also be able to tell if issue is on chrome only for you

    Only other alternative would be to contact customer support to see if they can help with your issue

    https://soporto.king.com/contact


    Thank you

  • Lady_Sarina
    Lady_Sarina Posts: 5,618

    Hi @DBS

    Welcome to the Jelly Community!!

    Please try the 2 steps here under PC/Windows. Please let us know how you go.

    Thanks for the screenshot as that's helpful and please post your Player ID. You can find help with that also in the link above :0)

  • NamTruong2001
    NamTruong2001 Posts: 4,384

    Hello @DBS I think you need to give your ID game if this problem is still happening.

    @Lady_Sarina I think he/she needs help again. :|

  • Lady_Sarina
    Lady_Sarina Posts: 5,618

    This has been reported @NamTruong2001 and ID requested above :0)

    Hi @DBS were you able to get a chance to look at the link above for how to post your Player ID? How did you go?

  • DBS
    DBS Posts: 2

    Level 1

    The problem is on FB, not on my phone

  • Lady_Sarina
    Lady_Sarina Posts: 5,618

    Hi @DBS

    Thanks for replying :0)

    Itd be great if we could have your player ID to add to the report, as this is really helpful when looking into it. Here is the steps on how to get that. :0)

Hey! Would you like to give us your opinion?

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