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Why when I go into my game is it black behind all the candies?I can not play with the game like this
gotkeyboard
Posts: 3
Level 1
in Support
How do I fix this>?
0
Answers
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Evidence please.
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Here is the screenshot
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Hi @gotkeyboard
This may be a device issue and so housekeeping maintenance is a good troubleshooting step :0)
General Maintenance: Check Game App, Device and browsers are up to date.
Clear the cache and history of Game App and Browsers. 2 GB of available space is recommended on devices.
For PC try this link here and also this link here
Let us know how you go :0)
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Hmm I remember reading a topic about this. Try finding it in Support section.
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If you can find it that would help cause I can not. I play via facebook by the way
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Yes I reported it last week and if it continues after trying the troubleshooting steps we'll get ID's and device info :0)
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