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No sound on candy crush jelly saga- SOLVED

Rayvonne_Parker
Rayvonne_Parker Posts: 1

Level 1
edited April 2022 in Support

I see there are a lot of C.C. jelly saga players with NO SOUND in game, myself included, i DO NOT SEE ANY REPLIES FOR A SOLUTION. WHAT'S UP WITH THAT? Give us some help please.

«13

Answers

  • Xarly
    Xarly Posts: 2,509

    Hi Rayvonne,

    THIS solution was posted by one of our superstars two days ago. I hope it helps you get the sound back!

    Cheers,

    Xarly

  • Fawzi_Berradhia
    Fawzi_Berradhia Posts: 0

    Newbie

     
    since the last update of the game, the sound is very weak, whether on facebook or on android, the same. Thank you


  • Nikolaos_Prodromidis
    Nikolaos_Prodromidis Posts: 6,344

    Hi @Fawzi_Berradhia and welcome to our Community!

    Thanks for the information, I am going to report the issue!

  • Rita_S
    Rita_S Posts: 3

    Level 1

    I have been having the same problem for over a week now. No sound at all on Jelly. I even tried toggling the buttons and that won't work. Would like you to check this. Miss not having the sounds. Thank you

  • semacha
    semacha Posts: 1

    Level 1

    I have the same problem. Sound totally gone. Also have lost all of my friends when I transitioned to FB. Only allows me to ask my FB friends, not my game friends.

  • Jill523
    Jill523 Posts: 1

    Level 1

    Is there a solution to no game sounds on Candy Crush Jelly Saga?

  • juliehicks
    juliehicks Posts: 5

    Level 2

    me too no sound, Can anyone help with a solution please?

  • juliehicks
    juliehicks Posts: 5

    Level 2

    i am having that problem now. can you let me know how to fix please

  • Lola_Pop
    Lola_Pop Posts: 12,038

    Hello Jellies!

    Thanks for reporting this (and thanks to @Nikolaos_Prodromidis for keeping me in the loop). This issue is being investigated, I'll pass your comments to the team and I'll update you as soon as I can 😊

  • Lola_Pop
    Lola_Pop Posts: 12,038

    Hello again!

    I've got good news on this: the team has found the fix for this issue on Facebook and it will go live in the next release! 🙌

    However, @Fawzi_Berradhia, to investigate it on Android devices, we'd need your help: can you please let us know which device you're using and what's your player ID? Thanks a lot!

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