Candy Crush Jelly Saga

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Candy Crush Jelly Saga

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Watch ad problem, game froze

NamTruong2001

Recently I have realized a HUGE bug after the update of the game. After I clicked "Watch ad" and finished watching, the game went black. Click Back but it's not working and I lost a life because of watching ad and couldn't get extra moves to finish the level, especially hard one.

Mods, CM or someone please report it to the studio, please. I can not get any new life or moves because of this bug.

Screenshot_20230504-200439_Candy Crush Jelly.jpg

Screenshot_20230504-200430_One UI Home.jpg

Welcome! 👋

Comments

Princess_Jessica

https://community.king.com/en/candy-crush-jelly-saga/discussion/comment/2653690#Comment_2653690

Ok let me see what can be done I gave all your info to the CM so hopefully the ads will be fixed I'll keep you updated

NamTruong2001

https://community.king.com/en/candy-crush-jelly-saga/discussion/comment/2653657#Comment_2653657

The device is always updated automatically
The internet connection is usually strong
This issue has been still happening since I post this thread
Like (3)

Princess_Jessica

https://community.king.com/en/candy-crush-jelly-saga/discussion/comment/2653072#Comment_2653072

Hi can you please tell me if both your device and the game are updated? Do you have a stable connection? Could you please tell me if you always have this issue after trying to watch an ad? Or does it happen from time to time?

Thank you 😘

Princess_Jessica

https://community.king.com/en/candy-crush-jelly-saga/discussion/comment/2653072#Comment_2653072

Thank you I will let the CM know that the problem still exist and needs looked into hopefully something will be done soon 😊

NamTruong2001

@Princess_Jessica @Snow_Rider still can't not get a free lives after watching ad. The screen went black and I could not click any buttons.

Snow_Rider

@NamTruong2001 Thanks for getting back to me! I've shared the details with the Ads team. Hopefully, the issue will be fixed soon 🤞

Nadia1770

Good Morning everybody!

Today I tried again watch 3 ads in a row on the same level without problem!

Also today the Spring theme came to Jelly on my iPad!

NamTruong2001

https://community.king.com/en/candy-crush-jelly-saga/discussion/comment/2631742#Comment_2631742

When I clicked "watch ad" to get 2 extra moves, it went blank and didn't go back to the main screen (out of moves) and it is still stuck in the black screen until I must quit app to restart.

The same issue still happens when I watch ad to get an extra life. But it mostly happens when I have been playing more than 10 minutes.

DieOmimi

@NamTruong2001 , @Nikolaos_Prodromidis , @Princess_Jessica , @Nadia1770 , @Snow_Rider I just had the advertising freeze (better: advertising did not start, screen went black) at level 6716. After which I had no problems before and advertising for 2 + 3 moves and color bomb, the ads disappeared and I had to pay 9 gold bars. This (excuse my expression) poorly designed level then offered me an ad for 2 extra moves (not 2 + 3 + color bomb like before) and I accepted. As I discovered, the screen went black and I had to exit the app using the home button. So I paid for the 9 gold bars for nothing and lost my boosters including the winning streak.

@NamTruong2001 does your screen always freeze on ads or only on the "small" variant for 2 moves?

Nadia1770

@DieOmimi I also updated to version 3.7.0

I watch ads without problem now and before.

Here are screenshots of an ad I watched some minutes ago:

For some reason I still have the Winter theme on Jelly on my iPad!

Nadia1770

@DieOmimi, my app version is also 3.7.0, I updated yesterday!

I watch the ads without problem now and before.

Here are screenshots of an ad I watched some minutes ago:

DieOmimi

@Nikolaos_Prodromidis, I'm using Android version 8.0. My app version is 3.7.0. I had ads for extra moves on 3 different levels (3 times, 2 times and a color bomb). In no case did I have any problems. But in the Blossom Community, a player has reported the same crashing issue.

Nikolaos_Prodromidis

Hi @Snow_Rider @Princess_Jessica @NamTruong2001 @DieOmimi

I have not the ads feature available, but @Nadia1770 does! I asked her and she told me that everything works fine! The device she uses is an iPad!

DieOmimi

@NamTruong2001 @Princess_Jessica @Snow_Rider

I had no Problem with ads

Princess_Jessica

Thank you for bringing this to our attention @NamTruong2001 and also @Snow_Rider sorry I had reported in the issue's thread before seeing you had already been reported the problem 🤗

NamTruong2001

https://community.king.com/en/candy-crush-jelly-saga/discussion/comment/2631401#Comment_2631401

It usually returns after I reopen app.

Snow_Rider

Hi @NamTruong2001! Thanks for reporting! Hmm, I've recently encountered a similar report, but in the BW3 community. Does this glitch keep returning or did it happen only once?

DieOmimi

@NamTruong2001 I will tag @Princess_Jessica. She will report the bug to @Snow_Rider.

I had an update of the game yesterday and can't tell you yet if it's the same for me. Last week the ads were working normally in my game. I'll check it in my game after dinner and let you know if it's the same for me.

NamTruong2001

@DieOmimi @Lady_Sarina @Nikolaos_Prodromidis @Lola_Pop could you send this issue and tag Jelly players who may get this same issue, please?

Comments

Princess_Jessica

https://community.king.com/en/candy-crush-jelly-saga/discussion/comment/2653690#Comment_2653690

Ok let me see what can be done I gave all your info to the CM so hopefully the ads will be fixed I'll keep you updated

NamTruong2001

https://community.king.com/en/candy-crush-jelly-saga/discussion/comment/2653657#Comment_2653657

The device is always updated automatically
The internet connection is usually strong
This issue has been still happening since I post this thread
Like (3)

Princess_Jessica

https://community.king.com/en/candy-crush-jelly-saga/discussion/comment/2653072#Comment_2653072

Thank you 😘

Princess_Jessica

https://community.king.com/en/candy-crush-jelly-saga/discussion/comment/2653072#Comment_2653072

Thank you I will let the CM know that the problem still exist and needs looked into hopefully something will be done soon 😊

NamTruong2001

@Princess_Jessica @Snow_Rider still can't not get a free lives after watching ad. The screen went black and I could not click any buttons.

Snow_Rider

@NamTruong2001 Thanks for getting back to me! I've shared the details with the Ads team. Hopefully, the issue will be fixed soon 🤞

Nadia1770

Good Morning everybody!

Today I tried again watch 3 ads in a row on the same level without problem!

Also today the Spring theme came to Jelly on my iPad!

NamTruong2001

https://community.king.com/en/candy-crush-jelly-saga/discussion/comment/2631742#Comment_2631742

When I clicked "watch ad" to get 2 extra moves, it went blank and didn't go back to the main screen (out of moves) and it is still stuck in the black screen until I must quit app to restart.

The same issue still happens when I watch ad to get an extra life. But it mostly happens when I have been playing more than 10 minutes.

DieOmimi

@NamTruong2001 does your screen always freeze on ads or only on the "small" variant for 2 moves?

Nadia1770

@DieOmimi I also updated to version 3.7.0

I watch ads without problem now and before.

Here are screenshots of an ad I watched some minutes ago:

For some reason I still have the Winter theme on Jelly on my iPad!

Nadia1770

@DieOmimi, my app version is also 3.7.0, I updated yesterday!

I watch the ads without problem now and before.

Here are screenshots of an ad I watched some minutes ago:

DieOmimi

Nikolaos_Prodromidis

Hi @Snow_Rider @Princess_Jessica @NamTruong2001 @DieOmimi

I have not the ads feature available, but @Nadia1770 does! I asked her and she told me that everything works fine! The device she uses is an iPad!

DieOmimi

@NamTruong2001 @Princess_Jessica @Snow_Rider

I had no Problem with ads

Princess_Jessica

Thank you for bringing this to our attention @NamTruong2001 and also @Snow_Rider sorry I had reported in the issue's thread before seeing you had already been reported the problem 🤗

NamTruong2001

https://community.king.com/en/candy-crush-jelly-saga/discussion/comment/2631401#Comment_2631401

It usually returns after I reopen app.

Snow_Rider

Hi @NamTruong2001! Thanks for reporting! Hmm, I've recently encountered a similar report, but in the BW3 community. Does this glitch keep returning or did it happen only once?

DieOmimi

@NamTruong2001 I will tag @Princess_Jessica. She will report the bug to @Snow_Rider.

NamTruong2001

@DieOmimi @Lady_Sarina @Nikolaos_Prodromidis @Lola_Pop could you send this issue and tag Jelly players who may get this same issue, please?

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Discussions
Latest news about Candy Crush Jelly Saga
Support
Get help & check the FAQs
Contests
Win Gold Bars and more!
Ideas
Help us make the game even sweeter