Why are the games taking so long to load?

https://community.king.com/en/candy-crush-jelly-saga/discussion/comment/3031729#Comment_3031729

No! lol. May 8th, I wonder if there was an issue somewhere, or something game or even device related updated?

The game is now loading on the first try and faster than in the past. Does that mean Petopia is over?

https://community.king.com/en/candy-crush-jelly-saga/discussion/comment/3030731#Comment_3030731

Brilliant, thank you I will pass it over 🤗 Sometimes it takes them a while to get back to her though, just in case you don't hear anything quickly.

Thanks, it's 3997045114.

Hey @Kat-6 Sorry I just saw that our CM had replied but I have been away for the weekend, so apologies.

She asked if you could give us your player ID and she can look into it.

Go to your profile from the cog, double click on the king logo and it will give you a number.

I expect it is related rather annoyingly as you don't have it. Hopefully next time!

Sorry for the late reply but my notification went into junk mail.

Yes, I recently upgraded to Windows 11 but it may have also occurred on Windows 10; I'm just not sure. And, yes, lots of free space.

Maybe it is Petopia. Love Petopia by the way and wish I had it now.

Thanks again.

https://community.king.com/en/candy-crush-jelly-saga/discussion/comment/3024040#Comment_3024040

I just meant manually opening the microsoft store and checking. Mostly they do it themselves but sometimes not.
I am passing over the details for you, but did you upgrade to windows 11 recently and since noticed or just since the last update of the game you noticed it? I am assuming you have a lot of free space but its more than likely related to petopia right now. It seems to slow the game even for those who do not have the event. That started not long ago. 😒

Appreciate your reply.

Nudge it how?

Yes, I do routine PC maintenance but just cleared everything again.

It's not a big deal; just annoying as I have to launch the game twice to play. I just wanted to report it in the hopes your developers could fix it.

Thanks,

Kat

Hi @Kat-6 I know you have the game set to automatically update, but sometimes it just needs a nudge.

Have you tried clearing cache/cookies/cleaning temp files recently?

https://community.king.com/en/candy-crush-jelly-saga/discussion/comment/3023846#Comment_3023846

Thank you for reporting 😊

Let me get you to the correct area and get you help from our mods of PRS.

@Lynette or @Lady_Choo can you please assist this player it is for PRS😍

https://community.king.com/en/candy-crush-jelly-saga/discussion/comment/3023846#Comment_3023846

Hello. You're here in Jelly and it's a different game.
I'm happy to pass it on. That it will be postponed.
The moderators in Pet Rescue are more likely to be able to help you.
wish you good luck

@Lynette @Lady_Choo

It's Pet Rescue Saga Version 3.3.0.0. that was recently downloaded from Microsoft Store when I upgraded to Windows 11 within the past week to 10 days. I have the Microsoft Store set to automatically download updates.

https://community.king.com/en/candy-crush-jelly-saga/discussion/comment/3022943#Comment_3022943

Hello and welcome

Have you updated your app on your PC?

I'm experiencing the slow to load and need for multiple starts on a Windows 11 desktop PC.

https://community.king.com/en/candy-crush-jelly-saga/discussion/comment/2814889#Comment_2814889

I got some new information it seems that if you are playing on a new iphone 15 it is a known issue and the studio is working hard to fix the problem 🤗 thank you for sharing 😊

https://community.king.com/en/candy-crush-jelly-saga/discussion/421581/why-are-the-games-taking-so-long-to-load

Thank you for reporting I also have noticed the game is loading slowly. I also sometimes have to close the game restart it a couple of times. Sometimes my events won't load I can close the game reload couple times and all is well. The only thing at the moment to do is clear all cache and make sure to keep devices and games updated. I will let the CM know that this is becoming a issue 🤗

https://community.king.com/en/candy-crush-jelly-saga/discussion/421581/why-are-the-games-taking-so-long-to-load

https://community.king.com/en/candy-crush-jelly-saga/discussion/comment/2814889#Comment_2814889

Hello and welcome

You're right and I noticed it too. You can only keep your game up to date. Please clear the cache and update your game if possible. I'm still happy to pass it on. It's true that when you start playing it takes a long time before you can play. Dear Jessica.

@Princess_Jessica Could you please pass it on? Thanks

@Ojal Thanks for Feedback😊

Ojal

My comment is that the game is great, but it needs some work done to speed it up.

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Ojal

My comment is that the game is great, but it needs some work done to speed it up.

https://community.king.com/en/candy-crush-jelly-saga/discussion/421581/why-are-the-games-taking-so-long-to-load

https://community.king.com/en/candy-crush-jelly-saga/discussion/comment/2814889#Comment_2814889

Hello and welcome

@Princess_Jessica Could you please pass it on? Thanks

@Ojal Thanks for Feedback😊

https://community.king.com/en/candy-crush-jelly-saga/discussion/421581/why-are-the-games-taking-so-long-to-load

https://community.king.com/en/candy-crush-jelly-saga/discussion/comment/2814889#Comment_2814889

I got some new information it seems that if you are playing on a new iphone 15 it is a known issue and the studio is working hard to fix the problem 🤗 thank you for sharing 😊

I'm experiencing the slow to load and need for multiple starts on a Windows 11 desktop PC.

https://community.king.com/en/candy-crush-jelly-saga/discussion/comment/3022943#Comment_3022943

Hello and welcome

Have you updated your app on your PC?

https://community.king.com/en/candy-crush-jelly-saga/discussion/comment/3023846#Comment_3023846

Hello. You're here in Jelly and it's a different game.
I'm happy to pass it on. That it will be postponed.
The moderators in Pet Rescue are more likely to be able to help you.
wish you good luck

@Lynette @Lady_Choo

https://community.king.com/en/candy-crush-jelly-saga/discussion/comment/3023846#Comment_3023846

Thank you for reporting 😊

Let me get you to the correct area and get you help from our mods of PRS.

@Lynette or @Lady_Choo can you please assist this player it is for PRS😍

Hi @Kat-6 I know you have the game set to automatically update, but sometimes it just needs a nudge.

Have you tried clearing cache/cookies/cleaning temp files recently?

Appreciate your reply.

Nudge it how?

Yes, I do routine PC maintenance but just cleared everything again.

It's not a big deal; just annoying as I have to launch the game twice to play. I just wanted to report it in the hopes your developers could fix it.

Thanks,

Kat

https://community.king.com/en/candy-crush-jelly-saga/discussion/comment/3024040#Comment_3024040

Sorry for the late reply but my notification went into junk mail.

Yes, I recently upgraded to Windows 11 but it may have also occurred on Windows 10; I'm just not sure. And, yes, lots of free space.

Maybe it is Petopia. Love Petopia by the way and wish I had it now.

Thanks again.

I expect it is related rather annoyingly as you don't have it. Hopefully next time!

Hey @Kat-6 Sorry I just saw that our CM had replied but I have been away for the weekend, so apologies.

She asked if you could give us your player ID and she can look into it.

Go to your profile from the cog, double click on the king logo and it will give you a number.

Thanks, it's 3997045114.

https://community.king.com/en/candy-crush-jelly-saga/discussion/comment/3030731#Comment_3030731

Brilliant, thank you I will pass it over 🤗 Sometimes it takes them a while to get back to her though, just in case you don't hear anything quickly.

The game is now loading on the first try and faster than in the past. Does that mean Petopia is over?