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(FIXED) Loading Issue on Windows

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Comments

  • spyrdz1
    spyrdz1 Posts: 1

    Level 1
    edited March 8

    I can't get the game to load

  • johamilton
    johamilton Posts: 26,805
    edited March 8

    Hi everyone, this has been reported. We will not know anything until at least Monday, so we ask for your patience. 🤗

  • Pitty_Kitty
    Pitty_Kitty Posts: 13,008
    edited March 8

    Hello @spyrdz1 and welcome to King Community!

    Thank you for sharing the picture, I'll redirect your question to Jelly moderator @Princess_Jessica since you play Candy Crush Jelly 🤗

    The Community you originally posted on is about Candy Crush Soda Saga but no worries, I'll have your post moved to Jelly Community which you can find here 👍️

  • Ellshimi
    Ellshimi Posts: 2

    Level 1
    edited March 9

    I am having exactly the same problem since May 1st. Game instantly closes.Just hope the issue is resolved soon

  • Ronnebaum
    Ronnebaum Posts: 3

    Level 1
    edited March 9

    I cant open jelly crush either.

  • Princess_Jessica
    Princess_Jessica Posts: 9,312
    edited March 8
    https://community.king.com/en/candy-crush-soda-saga/discussion/437663/why-wont-my-candy-crush-jelly-load

    Hello welcome I'm sorry your having issues. However this is a known issue. the app Candy Crush Jelly Saga had an update in the Microsoft Store on March 01, 2024. Since then, the app can no longer be opened. It gets stuck on the loading screen. This has already been reported but we won't get a answer until Monday. Please be patient as we are working hard to resolve this issue.

  • bgram43
    bgram43 Posts: 1

    Level 1
    edited March 8

    It opens up and trys to load than just shuts down

  • kiara_wael
    kiara_wael Posts: 156,996
    edited March 8

    Hi and Welcome to the King Community

    This Is Candy Crush saga forum but not to worry will move to correct forum.

    @Princess_Jessica

  • Melentine
    Melentine Posts: 3

    Level 1
    edited March 8

    every time I open Jelly Saga, after a few seconds of saying it's loading, it suddenly closes.

  • TRICIA4955
    TRICIA4955 Posts: 222
    edited March 8
    https://community.king.com/en/candy-crush-jelly-saga/discussion/comment/2984307#Comment_2984307

    I can't sign out because the page won't load. CC Jelly name comes up and then it crashes.

Hey! Would you like to give us your opinion?

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