(FIXED) Loading Issue on Windows

DieOmimi · March 6

I hope that the problem on Windows 11 will be fixed soon. Today, new levels are being released and the episode race cannot be won if players only play in the Windows app. You will not receive gold bars for the episode race. Will there be compensation for this?

My app loads briefly and then crashes/closes again.

_Elsa_ · March 6

@Princess_Jessica I just thought of something. I don't know if you were here in the community when we had game glitches for the players who played through Facebook. It wouldn't load for one ..... it turned out to be a Facebook glitch so we all had to wait until Facebook fixed it on their end. It happened with Facebook three times that I can recall. It might have been more. Could this be a Microsoft glitch, similar to what we experienced with Facebook? I remember reading that the reason why mobile takes longer to release the levels is because they have to be approved by Apple and Android. I wonder if it's the same method with Microsoft.

Now when I just tried to open it it doesn't stay frozen. It gets to the same screen as before but then the game actually closes via Windows 11.

Here's another thought ................. could it be that the more levels that are added to a game cause the game to crash on certain platforms. Or do you think those platforms can handle the increase in levels without a problem? I know you don't have the answer so maybe a CM can find out more and tell us more of why it's taking so long to fix. Now that Microsoft owns the King games maybe on their end they have to make more changes. Just a thought!

cookk · March 6

I have been playing for awhile and now it won't open on my laptop

kiara_wael · March 6

Hi and Welcome to the King Community

This Candy Crush forum but not to worries will move to correct forum , Please visit Candy Crush Jelly Community

@Princess_Jessica

spruden · March 6

Hello? when are they fixing this? Mine stopped working on PC and android a few days ago. I have purchases on there, are they going to fix it or refund my money?

johamilton · March 6

https://community.king.com/en/candy-crush-jelly-saga/discussion/comment/2987020#Comment_2987020

Thank you for your thoughts. I totally understand about the phones. I always play on my phone because when I finally shut down for the night here is when I go to the couch and play a few games for fun. Hope we get some kind of fix soon for all and get back having fun💕