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I have lost my daily bonuses and am not getting my boosters
MEMYSELF12
Posts: 2
Level 1
in Support
what can I do? I have saved my progress to my king account,uninstalled and reinstalled candy crush jelly saga but still nothing -going on 2 weeks
2
Answers
-
Hi and welcome to the Jellies. When you uninstalled your app did it also bring you down to level 1 or are your levels correct? If so, you will need to do a soft reset on your game. Just log out of your game and let it set a few seconds. Then log back in with your email and password. Lets see if that works for you. Please let us know 💕
With you uninstalling it you would have lost the boosters that you had already collected.
2 -
Thanks for helping. I did not go back to level one. i kept my levels,did as you said and still nothing. this all started when i had to Log in to my account even though I hadn't logged out after a windows update on my computer.
2 -
Thank you so much for reporting I'll let the CM know it seems this may be a widespread issue. Let me get some more info and I'll come back and let you know 😍
1 -
It seems that this wasn't a widespread issue so please try these troubleshooting steps 😊
- Follow the Windows Troubleshooting Steps
- Re-Install: As a last resort, try deleting and then reinstalling the game. Just make sure your game is safely backed up to your King or Facebook account before taking this step. To re-install your game:
- Select Start and look for the app or program in the list shown.
2. Press and hold (or right-click) on the app, then select Uninstall.
3. In Microsoft Store, select See more > My Library. Select the app, and then select Install
Please let me know if this helps 🤗
2 - Follow the Windows Troubleshooting Steps
