Surprise level

Hi and welcome to the Jellies! Well that is not normal at all. I think you need to do a soft reset. 💕

Log out of your game (Do not delete the app) Close your game and wait a few seconds, then log back in with your email and password)

Also 👇️

• Updates: Check that you have the latest game and device updates.
• Memory: Keep at least 2GB free storage for smooth gameplay.
• Connection: Use WiFi instead of cellular data.
• Clear Cache:
  • 🤖 Android: Settings > Apps > Candy Crush Jelly Saga > Storage > Clear Cache
  • 🍏 iOS: Settings > Safari > Clear History and Website Data
  • 📟️ Amazon Kindle: Menu > Choose Settings > Clear All Cookies Data

Thank you for letting us know. And just to make sure you did a soft reset on your game?

If so, will you please let us know

1. Device and Operating System version
2. 🪪 Player ID
3. 🕹️ Game Version
4. 📸 Screenshots if possible!

I then can turn this over Admin and see if anyone else is having this problem. 🤗

I have turned it in. Since it is Friday, not sure I will have a response until Monday. But I will get back to you just as soon as I hear 🤗

Oh great! I will let them know it is working correctly now. Yes checking for updates is critical 😍