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Jelly 2234 hung
davidchoiny
Posts: 8
Level 2
in Support
Jelly level 2234 is hung. Cleared everything that can be removed and game not progressing. Wasted many power ups. Another bug. Please assist
0
Best Answer
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Hi @davidchoiny, before I tag the community manager, can you please do me a favor and troubleshoot from one of the links below. This way we can say that you tried everything.
Browsers
https://community.king.com/en/candy-crush-saga/discussion/218696/web-browser-update
IOS
https://community.king.com/en/blog/discussion/246638/is-your-game-crashing-on-an-ios-device
Android
https://community.king.com/en/blog/discussion/234676/is-your-game-crashing-on-an-android-device
6
Answers
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Hi @davidchoiny is the game freezing after you cleared the level? Are you showing stars on that level when you reopen the game? They are going to ask you to try some troubleshooting so please follow the steps on here to see if it resolves your problem: https://community.king.com/en/candy-crush-jelly-saga/discussion/243839/game-keeps-freezing-or-crashing-what-should-i-do#latest
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Game doesn’t freeze. It’s just stuck and can’t complete. I wish to have my used up power ups and coins that I wasted on this level returned and I wish to be moved to next level please.0
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Hi @davidchoiny, before I tag the community manager, can you please do me a favor and troubleshoot from one of the links below. This way we can say that you tried everything.
Browsers
https://community.king.com/en/candy-crush-saga/discussion/218696/web-browser-update
IOS
https://community.king.com/en/blog/discussion/246638/is-your-game-crashing-on-an-ios-device
Android
https://community.king.com/en/blog/discussion/234676/is-your-game-crashing-on-an-android-device
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Thanks Elsa. Reinstall fixed the problem on iOS. But wasted many power ups to find out the fix. Any way to be made whole? Thanks.1
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Hi @davidchoiny, thanks for letting me know that you have the game working again!
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Any way of recovering power ups and coins?0
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Unfortunately they do not reimburse you for rewards that you have won. If they were purchased boosters then please let me know and I can offer further direction.
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Yes. Purchased. Please advise.0
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Please follow this link as payment issues involve sensitive data and require personalized support we do not support these queries in the community. You can find the steps to take here:
https://community.king.com/en/candy-crush-saga/discussion/246195/did-something-go-wrong-with-your-purchase#latest
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I have the same Level 2234 hanging issue described above playing on Android devices. With monkling(s) created, the screen moves down to an intermediate level, while the monkling(s) remain in the upper screen. Clearing the entire intermediate screen (over and over) does not allow the monkling(s) to cascade down. Obviously a premature shift of the screen before the monkling(s) can travel down. Game is up to date. Links provided above were no help. Please advise as to remedy. Thanks.0
