Level reset

Question

Playing the surprise levels to get the rewards when the level counter exceeds five and the app is closed, the counter returns to five.

to publish the videos on a Drive link, there is no other option to share videos in the community.

https://drive.google.com/file/d/100TBon9E7XKTrjmE9vcqLqqA2mRUp-1i/view?usp=drive_link

https://drive.google.com/file/d/1uU2nfOK5i8vkQtqhHR_KqDNc59UQNuOP/view?usp=sharing

Alex_The_Witch · Answer

https://community.king.com/en/candy-crush-jelly-saga/discussion/comment/3415025#Comment_3415025

Hey @Andres-2 . Hope you're doing well. I have now replied to your ticket.

Thanks and have a great day!

Andres-2 · Answer

https://community.king.com/en/candy-crush-jelly-saga/discussion/comment/3413091#Comment_3413091

Hi, I've already contacted support. I only receive automatic emails. I also have the ticket number.

15944915

The post on how to contact player support needs to be updated.A chat opens. You can talk to the AI ​​and write to them to speak to support. They'll give you the options.

Alex_The_Witch · Answer

https://community.king.com/en/candy-crush-jelly-saga/discussion/510129/level-reset

Hey there! I hope you're doing well.

I understand you're having some trouble with the surprise levels. For issues of this kind, it's best to reach out to our player support team, as they have the proper tools to assist you:

https://community.king.com/en/blog/discussion/369398/how-to-contact-player-support-from-the-game-to-report-an-issue

Our team's available 24/7. Thanks in advance and have a great day! 🌞