Unlimited play never works

crazychick74 · February 2019

I have been gifted or awarded 120 minutes of unlimited lives 4 different times now. But when I go to play I still only have five regular lives. Why does it keep doing this, and how do I get my unlimited play?

_Elsa_ · March 2019

Hi @crazychick74, what you are describing has been a glitch on Candy Crush Saga. You are the first player reporting it for CC Jelly Saga. They are going to ask you to do some troubleshooting so let's try that first. Clear out the history and also make sure that you have the most recent version of the game. Then click on one of the links below and let's see if the troubleshooting helps.

Browsers

https://community.king.com/en/candy-crush-saga/discussion/218696/web-browser-update

IOS

https://community.king.com/en/blog/discussion/246638/is-your-game-crashing-on-an-ios-device

Android

https://community.king.com/en/blog/discussion/234676/is-your-game-crashing-on-an-android-device

AnnabelleHippy · June 2019

Same for me. On Android and tried all the fixes

_Elsa_ · June 2019

Hi @AnnabelleHippy, you are the first player recently reporting this. Is it for CC Jelly Saga? What event were you supposed to get them for?

AnnabelleHippy · July 2019

When I log in it says I've received 120 minutes of play but only lasts for my 5 lives. It's cc jelly saga. I've got the most recent version and have cleared the cache

_Elsa_ · July 2019

Hi @AnnabelleHippy, welcome to our community. I would like to take a moment to offer you a message for all newbies to learn more about our community which you can find here. We always run contests so be sure to do them for a chance to win gold bars.

That error used to happen a lot in Candy Crush Saga. This is what I can for you. I can keep an eye on the messages posted here in the community. It could be a new glitch. If you come across other messages reporting this, can you please come back here and post the message link. If I get 3 or 4 or more reporting this then it could be a new glitch that needs to be addressed.

Unlimited play never works

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