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Different number levels on the game board!

Rhc79Rhc79 Posts: 3
edited September 5 in Support
Hi everyone,

Im new in the community. I decided to write because I saw something new in the level list in the candy crash jelly. I ve shared a picture of two different screens. As you can see there are a level between levels with number 9. If I have 2 of this levels in the same screen, one of them have a different colour. Ive tried to entry in them but nothing happend.What are those levels for? I wrote to @Elsa and @Chicken_Slayer. They suggested me writing here with copy to @QueenB. If you could sort out the mistery... πŸ™ Its curiosity!!
Thank you very much to all of you for your help. 

Kat πŸ˜ƒ
Prev1

Answers

  • QueenBQueenB Posts: 2,822 Community Moderator
    edited September 5
    Indeed it is 🧐 thanks for letting me know πŸ™

    Let me do my thing, and see what I can find out as this is new to me too and I don't seem to have it in my game πŸ˜•

    I'll get back to you as soon as I can πŸ˜‰

    Farm Heroes Saga - The studio is hunting for feedback, share yours here
    Royal Championship, whaaat πŸ§ Check it out here

  • QueenBQueenB Posts: 2,822 Community Moderator
    Uuu, one more thing, can I have the make, model and version of your device as well as the game app version installed?

    1) Make and model number of your device. Also, the current OS you have. You can find this in Settings>General>About.

    2) The version of the game app you have. You can find this in the App Store, under My Apps, search for the game and select more information.

    Thanks :) 

    Farm Heroes Saga - The studio is hunting for feedback, share yours here
    Royal Championship, whaaat πŸ§ Check it out here

  • Rhc79Rhc79 Posts: 3
    Of course!! I suppose this is what you're asking for... here you have. If you need anything else, Im here!

    Samsung SM J530F
    Android 8.1.0.


    Version Candy 2.26.9

    Thank you very much @QueenB!! 🀞🀞🀞
  • QueenBQueenB Posts: 2,822 Community Moderator
    Legend πŸ™Œ

    I've passed this on to support and I'll get back to you as soon as they have replied back! Might be tomorrow πŸ˜¬ hope that's ok!

    Farm Heroes Saga - The studio is hunting for feedback, share yours here
    Royal Championship, whaaat πŸ§ Check it out here

  • QueenBQueenB Posts: 2,822 Community Moderator
    I'm back @Rhc79 ;πŸ˜€

    So it looks like it's a bug however don't worry as the Studio is looking in to it now and it shouldn't affect your game play.

    If it does however, let me know so I can provide the Studio with the insights.

    Have a Jellycious day πŸ˜‰



    Farm Heroes Saga - The studio is hunting for feedback, share yours here
    Royal Championship, whaaat πŸ§ Check it out here

  • KcbtylerKcbtyler Posts: 26 ✭✭
    @QueenB, my game is doing the same thing. I have contacted King support and they are looking into it. 
    Here are the things you asked for from Rhc79.

    Samsung Galaxy s7 
    Android 8.0.0
    Version 2.26.9

    Just thought I would let you know.

  • QueenBQueenB Posts: 2,822 Community Moderator
    Thank you @Kcbtyler ;πŸ€—

    Farm Heroes Saga - The studio is hunting for feedback, share yours here
    Royal Championship, whaaat πŸ§ Check it out here

  • HipkattHipkatt Posts: 11 ✭✭
    Hi, I'm on level 1390, and suddenly there are level 9s showing up between the levels. I can't seem to play it though. What are these? 
  • firebombmarkusfirebombmarkus Posts: 8,843 Superstar
    Hi @Hipkatt and welcome to our adorable Community 😊 This section is exclusively for Candy Crush Saga. There is a separate section for Jelly Saga and you can reach it on the link below.

    https://community.king.com/en/candy-crush-jelly-saga

    However, you don't have to make a new post as we will move this thread to the proper section.

    As for your issue, I see it for the first time honestly. Can you tell me which device and OS are you using for playing this game? Do you have more than 2GB of free memory? Which version of game do you have? 
    Check if your game is up to date and clear the game cache. Sometimes those simple steps can solve a lot of issues.

     The only way outside is inside. Namaste πŸ™πŸ»
    🌈
    Beginner's Corner in Candy Crush Saga
    🌈
    Vote for portal in Friends Saga
    🌈
    Shake Piggy Bank - Friends Saga
    🌈
  • Yaya81Yaya81 Posts: 3
    Same thing is happening to me. I'm updated and have plenty of space
  • firebombmarkusfirebombmarkus Posts: 8,843 Superstar
    Hi @Yaya81 and welcome to our adorable Community 😊 Can you tell me where do you play and which version of the game do you hava?

     The only way outside is inside. Namaste πŸ™πŸ»
    🌈
    Beginner's Corner in Candy Crush Saga
    🌈
    Vote for portal in Friends Saga
    🌈
    Shake Piggy Bank - Friends Saga
    🌈
  • Yaya81Yaya81 Posts: 3
    Hi, thank you, it's on Android Samsung A50 
  • firebombmarkusfirebombmarkus Posts: 8,843 Superstar
    @Yaya81 Can you tell me which version of Android are you using? I will also need your game ID. If you don't know where to find it, follow the instructions on the link below.

    https://community.king.com/en/candy-crush-jelly-saga/discussion/247076/what-is-my-user-id-and-where-can-i-find-it

     The only way outside is inside. Namaste πŸ™πŸ»
    🌈
    Beginner's Corner in Candy Crush Saga
    🌈
    Vote for portal in Friends Saga
    🌈
    Shake Piggy Bank - Friends Saga
    🌈
  • QueenBQueenB Posts: 2,822 Community Moderator
    Thanks for the details @Yaya81 πŸ‘

    So it looks like it's a bug however don't worry as the Studio is looking in to it now and it shouldn't affect your game play.

    If it does however, let me know so I can provide the Studio with the insights.

    Have a Jellycious day πŸ˜‰

    Farm Heroes Saga - The studio is hunting for feedback, share yours here
    Royal Championship, whaaat πŸ§ Check it out here

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