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Why won't my game connect with my King.com account?
Answers
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Hi @Donna-3 and welcome to our adorable Community 😊 I am sorry you are having issues with this game. Can you give me more details so I can try to help you out? It would be great if you can make a screenshot. If you don't know how to do it, please follow the instructions on the link below.
https://www.take-a-screenshot.org
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Cannot take a screenshot because the message appears only for 1 second. When I try to connect with King or Facebook the message reads - "there was a connections issue please try again" This has been going on for about a week. I have uninstalled and reinstalled the game (lost all my goodies) nothing works. I really like this game but I may just have to stop playing.0
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@Donna-3 Tell me which device and OS are you using for playing this game so I can give you some troubleshooting steps to try.0
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It is a Kindle Fire tablet and runs on Amazon Fire OS (Android)0
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@Donna-3 Ok, I will give you these troubleshooting steps to try and let me know if they helped you.
https://community.king.com/en/blog/discussion/247352/is-your-game-crashing-on-a-kindle-device
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I had already tried all of these fixes and not one of them work. Thank you for your suggestions.0
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@Donna-3 Then I am afraid that the only solution is to reinstall the game but uf you do so you will lose all the boosters.0
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Firebombmarkus Thank you for all your suggestions
I reinstalled the game and it worked...for one day! It seems ok f I want to continue to play, I have to reinstall every time.
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Thanks for tagging me @firebombmarkus. @Donna-3, you shouldn't have to uninstall and reinstall the game every day. Please check what version of the game that you have. It should be 2.32.10.If you are on a Kindle does it give you the opportunity to add a game app from the Kindle app store? See if you can download the game from here. If you can, then once it opens connect with your King account. You should have the setting on the bottom left side. I don't have a Kindle so I don't know what the settings look like but you would be looking for a King logo. Log in with your king.com info and it should take you to your current level.0
