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App keeps crashing

jo_moneyless
jo_moneyless Posts: 2

Level 1
in Support

For the first time ever, I received 24 hours unlimited lives, and then the app updates and now it won’t get past the orange opening without crashing. Hope it’s fixed soon and I can get the free lives again.

Answers

  • stan1981
    stan1981 Posts: 3,418

    R u on the latest version? Check on this. Restart the phone n try

  • jo_moneyless
    jo_moneyless Posts: 2

    Level 1
    edited March 2020

    Hi! Yes I had just updated it and then it started crashing. Also have restarted phone twice. Bummer!

  • Lola_Pop
    Lola_Pop Posts: 12,036

    Oh, @jo_moneyless !

    Is this issue still happening today?

    Here you can some troubleshooting steps for Android and Apple .

    Please let us know if they don't solve it and we'll investigate further!

    Cheers!😊

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