Internet connection error

mcommerford · April 2020

For the past 2 weeks I keep getting and internet connection error. I have removed and added the app. Everything I can think of and nothing's worked. I can play the level's like normal but the extras im not able to do. Help!

mysticalmysty · April 2020

Hi @mcommerford you might yo try to do some troubleshooting from one of this links :Android

Cathy_Colbert · May 2020

Oddly, I can post this but I can’t access the Royal Championship. Not the first time. Not me, must be you. And I’m not the only one. Makes the contest unfair.

Lola_Pop · May 2020

Welcome to the Community, @Cathy_Colbert !

Please accept my apologies for the delayed answer!!

Are you seeing this error only when you play the Royal Championship, or also in regular levels?

Anyway, please try out these few steps:

First, try disconnecting your game from Facebook or Kingdom by logging out of the Settings menu.
Now close all apps and turn off your device. Turn it off for at least 10 seconds, then turn it on again.
Check for updates to your device and apps
Now clear the cache of the game in the following order: Settings> Apps> Game name> Clear cache.
Make sure you are within range of a wireless router. If you are using mobile data, make sure that this is enabled correctly in Settings> Mobile data.
Join the game again, and reconnect to Facebook or your King account.

I hope they help, but please don't hesitate to ask us again- we'll investigate further if they don't solve the problem. 😊

Internet connection error

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