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Error when playing game
I tried emailing support through the game but was sent here. I wanted to tell about an error that occurs after failing a level. Every time it displays the scores of previous players there is a settings button at the top right, but there is no way to click said button.
Answers
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@epehrsson Hi! welcome to our community :)
you happen to have posted this in candy crush jelly saga's support section and not cc soda's but don't worry, I believe this discussion will be moved in the right place. 😅
So if I understand this correctly:
- you fail a level
- you get the weekly contest recap message (numbers of levels other players have cleared in a week)
- then you should get the message saying failed level but you don't get it because you're always stuck with weekly contest message you're showing. Is it right? the purple X button at the top right in your screenshot doesn't work, does it?
Then this looks like a glitch.
First the most important thing: are you saving your progress with a king/fb account? If yes, please try this:
- check app updates
- if you play on mobile: clear cache. Go in your mobile general settings > app management > find CC soda > memory storage > clear cache BUT be careful not to delete DATA, those are for your boosters and can be permanently deleted.
- then open cc soda app, log out and close it
- restart device
- open app and log in
- clear a level to make sure your app is connected to the server and see if your problem still persists
Let us know if this helps :)
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Hi and a very warm welcome to you @Teezee123@epehrsson
Só sorry about it
will help you tag some of the experts to give you their kind assistant
@Spinnifix @kiara_wael @Sharon_Loose @Freddy_Falkner
i hope the experts responds is positive for you.
Best of luck and enjoy crushing 🍭🥂
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@epehrsson thank you for clarifying. Sorry I misunderstood, I thought a problem occurred during the closing of the game.
I also have that settings icon and it doesn't direct anywhere. So I don't think your app has an error per se but most likely it's a graphic glitch that doesn't do any harm. Let's wait for an expert's opinion in this though, I had already noticed it when playing but never wondered about it to be honest. I don't know the purpose 😅
Have a nice day :)
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Hi @epehrsson!
It looks like a graphic glitch, yes. Please try out the steps our dear @Pitty_Kitty provided, they may solve the issue. ☺️
Let us know how it goes!
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Hi there. In that case, I hope @Lola_Pop will be able to pass on your enquiry as to why the setting button is there but you can't use it.
I hope you've been able to play and passed as many levels as possible to be on the top three position. Good luck with your game and happy weekend 🌞🌞
