JillyJill

Pro Player

Comments

  • I was having the same problem after updates, my samsung phone was stuck after passing level 2690, it started to move to 2691 but wouldn't go any further, however my iPhone was working fine. I ended up powering down my samsung and restarting and it worked fine after that. Hope that works for others as well. Good advice,…
    in Beat level 2690 but game won't progress to let me move to 2691. Am up to date on versions. help plz Comment by JillyJill August 2017
  • Hi BlueSky14, Thank you for contacting King Care! Congratulations on reaching the jackpot! It's just like with any prize, you claim it, and then the screen pops up to come back later for another spin. You should have received the boosters in your account for the prize given. Did you not receive your boosters? If not I can…
    in Jackpot- Nothing Comment by JillyJill August 2017
  • Hi Larry, Thank you for contacting King Care! What exactly are you having trouble with on this level? I just replayed the level and passed through. It is labeled a "very hard level" though. Are you using any boosters before the game starts? Just trying to get an idea with how to help you out. Let me know. Thanks for the…
    in someone needs to look at level 1061--beenplaying that level way too long never even close, Comment by JillyJill August 2017
  • If you use internet explorer you get 22 moves when you use chrome you get 28 moves why is that ??? Hi Scott, it could be that one browser is up to date and the other is not. Other that, I have no idea! !
    in Level 2551 Comment by JillyJill July 2017
  • Hi Jilly, I let my friend play this level for me and when I took my phone back, the tick was highlighted. So I don't know what happened, but it's working now :) Wow, so glad it eventually worked for you!
    in Not allowing me to use pink ticks Comment by JillyJill June 2017
  • Hi Joaquim, Is there a blue connect button showing on any of your screens? For example, if you're on a level, at the bottom of all the other players' scores, there should be a blue connect with Facebook button. Because sometimes during the loading, logging in, process, you can get disconnected. Jilly Go to the homepage of…
    in Impossible to connect to facebook Comment by JillyJill May 2017
  • Hi Ryan & JillyJill, Thank you for posting and commenting here on King Care. I´m glad to inform you that Bubble Gum Hill now has been brought back in Candy Crush Soda Saga. It had been removed from Candy Crush Soda Saga due to technical limitations which now have been resolved. Kindest regards, Tony - King Customer Care…
    in Bubblegum Hill Comment by JillyJill April 2017
  • *****@yahoo.com Sorry Tony, I was trying to help with the king.com site, I will not ask for email addresses anymore!
    in Lost all my progress Comment by JillyJill April 2017
  • Hello D, Thank you for contacting King Care! Thank you for contacting King Care! I heard a tip from a fellow super user today to complete the first level then reload the game and sometimes that brings you back to your progress. First of all are you playing through the facebook app or king.com? This will help me in trying…
    in Lost all my progress Comment by JillyJill April 2017
  • Hi Liz, Thank you for contacting King Care! It could be a simple logging in and out of facebook on your phone and computer for Facebook to sync on your laptop. Have you tried this yet? Jilly You're welcome, glad you're back on track!
    in Levels not matching on phone and computer Comment by JillyJill March 2017
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