Kevin_

Game Expert

I appreciate that you have followed all steps so far, so could you please Contact Support directly so that we can best further guide you. 

Are you using the Windows app version now as I recommended? If so, we will be happy to try to help further but could you please Contact Support directly so that we can best guide you. 

Thanks for the clarification that you are trying from the Windows app. Could you please remove the game app from Facebook(this will not delete your progress), log out from your current Facebook session in the browser and then restart your device completely. After that please try to access the game again through Windows app…

Thanks! We usually recommend these steps to make sure that nothing that everything is running smoothly so please follow the below steps: *Restart: Force close apps and restart your device. *Updates: Check that you have the latest game and device updates. *Memory: Keep at least 2GB of free storage for smooth gameplay.…

Hey @jamescross, not at all! Once you download the windows app and access the game choose the option to login with Facebook and it should take you right into your level again.

I am glad to hear that it worked after reinstalling. Regarding the lives, please note that whilst it is possible to store lives on your mobile device for offline usage, we cannot guarantee that they can be kept indefinitely. Lives can get lost through an update of the game , through the restart of your device or in this…

Hi @Sorin77 and welcome to the Community! I am sorry to hear that you are no longer seeing Ads in your game. We have prepared a guide: Video ads disappearing or not available to help provide you with more information, so please check it out. 

Hi @degir123 and welcome to the Community! Can you please elaborate a little further what trouble are you facing with lives?

Hi @turac and welcome to the Community! I am sorry to hear that you are not getting the super color bomb feature all of a sudden. Please note that the game studio usually run test with these features that may cause them not to be available permanently and perhaps alternate with different challenges instead which is why you…

Hi @IngyRaafat, I am sorry to hear that you were unable to use your Gold Bars. Can you please let me know what has prevented it? Have you received any errors?